Tanya Charles
Arlington,TX
Summary
Multitalented Senior Executive Administrative Assistant with over 15 years in top-tier organizational experience and support. Skilled in working with senior executive team. Robust history offering experience in, team management, provider relations, practice management, operations management, onboarding, computer literacy, supervisory skills, executive calendar management, travel coordination, meeting scheduling, problem solving, written communication, teamwork, multitasking, travel coordination, delegation, expense reports, confidentiality, analytical skills, office management, support staff management, training, supervision and event planning.
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
14
14
years of professional experience
Work History
Executive Administrative Assistant
Methodist Medical Group
3400 W. Wheatland Rd, TX
03.2020 - Current
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained confidential records of personnel information and business activities in accordance with company policies.
- Created PowerPoint presentations used for diverse business meetings.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Managed external vendor relations.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Prepared agendas for meetings; took minutes during meetings.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Liaison between departments and vendors to ensure timely completion of projects.
- Managed director's calendar and prepared meeting agenda and materials.
- Answered incoming telephone calls from internal and external customers promptly and professionally.
- Ordered office supplies as needed while monitoring inventory.
- Opened new accounts for new practices.
- Managed the malpractice insurance requirements for providers.
Patient Care Manager
The Salvation Army Adult Rehabilitation Center
Fort Worth, TX
03.2010 - 04.2020
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Protected patient data confidentiality in alignment with HIPAA protocols.
- Coached, trained and provided onboarding to all new registration department employees to acclimate each to target positions.
- Delivered information to registration staff regarding changes to job duties and responsibilities.
- Coordinated communication between physicians, nurses, and other health care professionals to provide comprehensive patient care.
- Established collaborative relationships with external partners such as hospitals or clinics for referral purposes.
- Maintained up-to-date knowledge about emerging trends in healthcare delivery systems.
- Resolved customer complaints regarding patient care services in a timely manner.
- Facilitated training programs designed to enhance professional development among clinicians involved in delivering direct patient care services.
- Participated in the development and implementation of new policies for patient care services.
- Managed patient care plans to ensure quality of care and compliance with regulations.
- Ensured proper documentation of medical records in accordance with HIPAA guidelines.
- Served as a liaison between hospital administration and clinical staff members regarding changes in policies or procedures impacting patient care services delivery.
- Identified opportunities for improvement in processes related to patient flow, staffing models.
- Developed protocols for assessing level of service requirements based on acuity levels of patients served by the facility.
- Performed daily rounds on units to identify potential problems or issues needing resolution.
- Developed strategic initiatives aimed at increasing efficiency while maintaining high standards of quality patient care.
- Conducted regular meetings with clinical staff to review cases and discuss strategies for improving outcomes.
- Implemented evidence-based practices that promote safe, effective, efficient, equitable and patient-centered care.
- Provided guidance and support to staff members on various aspects of patient care management.
- Evaluated staffing patterns against current census data to ensure adequate coverage at all times.
- Assessed patients' needs, developed individualized plans of care, and monitored progress towards goals.
- Utilized well-developed communication, active listening, and interpersonal talents when interacting with people on daily basis.
- Collaborated with interdisciplinary teams to coordinate discharge planning and post-discharge follow-up activities.
- Monitored risk assessments.
- Assisted with meal planning.
Education
High School Diploma -
University of Phoenix
Tempe, AZ06-1992
Skills
- Quality Control
- Microsoft Office
- Scheduling
- Business Correspondence
- Report Generation
- Scheduling
- Meeting Planning
- Administrative Support
- Invoice Processing
- Staff Management
- Mail Management
- Travel Administration
- Database Management
- Office Management
- Business Administration
- Expense Reporting
- Articulate
- Conflict Management and Resolution
- Interpersonal Communication
- Quick learner
- Quality Professionalism
- Administrative Support Specialist
- Multi-Line Phone Proficiency
- High Quality Customer Service
- Meticulous Attention to Detail
- Strong Problem Solver
- Office Administration
- Executive Support
- Human Resource Laws Knowledge
- Travel Coordination
Timeline
Executive Administrative Assistant
Methodist Medical Group
03.2020 - Current
Patient Care Manager
The Salvation Army Adult Rehabilitation Center
03.2010 - 04.2020
High School Diploma -
University of Phoenix
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