Tanya Chopra

Versatile and innovative Associate Director with 14 years of experience driving transformational digital change across cross-functional teams. Seasoned leader adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making. Collaborative professional committed to partnering with business partners to promote an engaged & empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Successfully delivered a cross border target operating model, re-locating operations from Malaysia to a center of excellence in Canada to mitigate an impact of approx.
• 5MM.
• Led implementation of two business managed applications (risk controls and electronic signatures) for over 200 users in Client Operations Canada.
• Co-led current state analysis of physical cheque processes to build a future state blueprint enabling digitization of 70% of physical cheques in response to the pandemic within 6 weeks.
• Led roll-out of digital portal for clients to submit instructions automating 60% of manual processes across global teams in 3 regions and 300 clients and investment managers.
• Created and rolled out a strategic client survey soliciting actionable insights to support development of Entitlement’s strategy with an 80% response rate.
• Implemented a global response tracking tool for Voluntary Corporate Actions processing (in UK and Kuala Lumpur) to support a standardized follow the sun model creating straight through processing of up to 40%.
• Created a framework for professional standards to promote a culture of high performance, accountability and collaboration for virtual teams.
• Launched a global task force (covering 9 locations) with the objective of increasing employee engagement through collaboration and recognition.
• Conducted holistic process reviews leading to recommendations to automate notifications by 15%.
• Supported Organizational Readiness by preparing and delivering training on a new custody platform to 32 end users, including compilation of desk operating procedures.