Tanya Christian
Branson West,MO
Summary
Experienced in the hospitality industry with licenses as a Florida Real Estate agent and a Property & Casualty Agent for Missouri. Seeking a new professional chapter as my children have become adults. Drawing on a strong background in customer service, administration, and organization, I am eager to find a position where I can fully utilize these skills. Enthusiastic about acquiring new skills and embracing fresh opportunities for growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sales Representative
Wyndham Vacation Ownership - WVO
01.2022 - 08.2024
- While employed with Wyndham Vacations as a sales representative many of my sales skills were enhanced.
- In this role, with Wyndham skills were used such as meeting with owners and handling customer care for their accounts as well as sell vacation deeds
- Presenter of sales presentations for our products.
- Expanded customer base through, relationship building.and education of our product and services.
Sales Representative
Wyndham Resorts
08.2022 - 01.2023
- Meeting with clients, and giving sales presentations.
- Much of this requires doing customer service on their current accounts.
- Was trained to be a room presenter in which I would present group presentations from a podium.
Homemaker
N/A
01.2010 - 08.2022
- I spent this time as a homemaker for several years, while raising my children
- During that time I earned a Florida Real Estate License and a Georgia & Missouri Property and Casualty Insurance License
- I have worked many substitute teaching positions while my children were in school, expanding my leadership and management skills.
- Over the last few years I have been mostly doing volunteer work, Lead several Women’s retreats as the public speaker and leader.
- I studied Business Marketing during college while working at Dillard's as well gained a lot of experience and knowledge working in both banking and insurance.
Server/Golf Cart
CITY OF SEVIERVILLE Golf Club
05.2012 - 11.2013
- Responsible for keeping the register accurate through correct billing, payment processing and cash management practices
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
Substitute Teacher
State of Tennessee
12.2006 - 01.2010
- I began transitioning out of the work force to be at home with my kids more during this time, and I worked various roles in my children's schools
- Some of these roles included being a substitute teacher, classroom teacher assistant, and various volunteer positions. Gained both leadership and management skills.
Staffing Agency
Kelly Services
07.2002 - 12.2005
- I worked for this temp agency doing multiple administrative and customer service roles.
- Some of these companies included a legal secretary for an attorney's office, an administrative assistant for CNA Insurance, and a secretary for Pitman Graphic Design Company, and various other short term administrative assistant roles.
CSR for Allen Insurance Agency
ALLEN INSURANCE AGENCY
08.2000 - 06.2002
- In this role, provided customer service for both homeowners and auto insurance policies.
- My responsibilities included answering phone calls to assist customers with new business and renewals, and managing customer accounts.
Bank Teller/Customer Service Representative
Union Planters Bank
09.1999 - 08.2000
- Operated many banking duties related to cashing checks, deposits, keeping accurate cash drawer, accounting and customer service
Retail Assistant Manager
Lerner New York
02.1998 - 09.1999
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Researched issues to obtain appropriate answers to customer inquiries.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers, and gained management skills.
- Returned change and currency and processed debit and credit card payments with a High accuracy rate.
Retail Sales Associate
Dillard's
09.1994 - 10.1996
- Held this position while in college
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Protected purchase items with proper bagging and wrapping to prevent damage
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Customer Service Representative
Unity Insurance Agency
07.1993 - 08.1994
- Operated as a Property and Casualty customer service agent, servicing both homeowners and auto policies
- Provided many quotes for both homeowners and auto Insurance
- Served in customer service by phone and in person meetings
- Involved in selling policies to customers
Education
Some College - Marketing
Volunteer State Community College
Gallatin, TN12.1996
Skills
- Account Relationship Development
- Salesforce Expertise
- Insurance Sales
- Effective Presentation Delivery
- Sales
- Management
- Banking
- Customer-Centric Retail Leadership
- Outside Sales
- Negotiation
- Secretary
- Effective Organizational Skills
- Microsoft Word
- Strong Administrative Background
Certification
- Florida Real Estate License, 08/24
- Missouri Property & Casualty Insurance License, 08/24
- Insurance Producer License, 08/24
- Property & Casualty License, 08/24
Personal Information
Authorized To Work: US
Additional Information
I have organized several women retreats doing both leadership and public speaking as volunteer work.
Timeline
Sales Representative
Wyndham Resorts
08.2022 - 01.2023
Sales Representative
Wyndham Vacation Ownership - WVO
01.2022 - 08.2024
Server/Golf Cart
CITY OF SEVIERVILLE Golf Club
05.2012 - 11.2013
Homemaker
N/A
01.2010 - 08.2022
Substitute Teacher
State of Tennessee
12.2006 - 01.2010
Staffing Agency
Kelly Services
07.2002 - 12.2005
CSR for Allen Insurance Agency
ALLEN INSURANCE AGENCY
08.2000 - 06.2002
Bank Teller/Customer Service Representative
Union Planters Bank
09.1999 - 08.2000
Retail Assistant Manager
Lerner New York
02.1998 - 09.1999
Retail Sales Associate
Dillard's
09.1994 - 10.1996
Customer Service Representative
Unity Insurance Agency
07.1993 - 08.1994
Some College - Marketing
Volunteer State Community College
- Florida Real Estate License, 08/24
- Missouri Property & Casualty Insurance License, 08/24
- Insurance Producer License, 08/24
- Property & Casualty License, 08/24
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