Tanya Concepcion
Lancaster,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Enterprise Account Manager
Spectrum Enterprises LLC, Charter Communications
04.2023 - Current
- Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
Nail Artist
Self-employeed
12.2022 - Current
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
- Educated clients on proper nail care techniques, contributing to healthier nails and longer-lasting manicures.
- Prioritized hygiene at all times by sanitizing equipment after every use according to state regulations.
- Maintained clean, organized workstations to ensure a safe and sanitary environment for clients and staff.
District Sales Manager
Verizon Wireless
02.2010 - 09.2021
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
Education
Esthetics
American Beauty College
Palmdale, CA10.2024
Manicurist
Paris Beauty College
Concord, CA11.2021
Associate of Arts - Visual And Performing Arts
San Joaquin Delta College
Stockton, CA05.2012
Skills
Collaborative mindset
Client Engagement
Upselling strategies
Business development and planning
Timeline
Enterprise Account Manager
Spectrum Enterprises LLC, Charter Communications
04.2023 - Current
Nail Artist
Self-employeed
12.2022 - Current
District Sales Manager
Verizon Wireless
02.2010 - 09.2021
Esthetics
American Beauty College
Manicurist
Paris Beauty College
Associate of Arts - Visual And Performing Arts
San Joaquin Delta College
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