Tanya Cook
Garden Grove,CA
Summary
Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Notary Signing Agent
Whatever It Takes Notary, Owner
06.2023 - Current
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Conducted thorough reviews of each document presented, reducing errors and increasing client confidence in the process.
- Facilitated smooth real estate closings by accurately preparing deeds, mortgages, and other necessary paperwork.
- Exemplified discretion when handling sensitive materials, earning respect from clients and colleagues alike.
- Meticulously maintained notarial journal records to uphold accountability standards required by law enforcement agencies or courts when requested.
- Expanded professional network through attending industry conferences/events which resulted in increased referral business.
Project Manager
TMC Windows & Doors
10.2021 - 10.2023
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Director of Operations
McCormack Roofing
02.2012 - 10.2021
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity by streamlining processes and implementing innovative solutions
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Managed and resolved complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions while prioritizing customer satisfaction and loyalty.
Attractions Operations Manager
Disneyland Resort
07.1998 - 08.2005
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained professional, organized, and safe environment for employees and guests.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Education
Associate of Arts - Political Science
Cypress College
Cypress, CA 05.2022
Associate of Science - Criminal Justice
Cypress College
Cypress, CA05.2004
General Education -
Garden Grove High School
Garden Grove, CA01.1995
Skills
- Microsoft Office - Word, Access, Excel, Outlook, PowerPoint,Teams, Adobe
- Quickbooks
- Integrating Apps
- 70 WPM
- Resource Allocation
- Strategic Planning
- Work Flow Planning
- Project Management
- Customer Relations Specialist 25 years
- Residential Construction
Certification
- Notary Public - State of California, 06/06/2027
- Certified Loan Signing Agent, 100K E&O
Affiliations
- Garden Grove Chamber or Commerce
- National Notary Association
Timeline
Certified Notary Signing Agent
Whatever It Takes Notary, Owner
06.2023 - Current
Project Manager
TMC Windows & Doors
10.2021 - 10.2023
Director of Operations
McCormack Roofing
02.2012 - 10.2021
Attractions Operations Manager
Disneyland Resort
07.1998 - 08.2005
Associate of Arts - Political Science
Cypress College
Associate of Science - Criminal Justice
Cypress College
General Education -
Garden Grove High School
- Notary Public - State of California, 06/06/2027
- Certified Loan Signing Agent, 100K E&O
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