Tanya Cooley
New Orleans,LA
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Server
Outback Steakhouse
Metairie, Louisiana
08.2020 - 07.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server and Bartender
Mr Ed's Seafood And Italian
Metairie, Louisiana
07.2009 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
No Degree - Business Administration
Delgado Community College
New Orleans, LASkills
- Food and beverage pairings
- Sales expertise
- Point of sale operation
- Dining area maintenance
- Beverage preparation
- To-Go Order Preparation
- Wine Service
- Order Accuracy
- Menu Memorization
- Hospitality Service Expertise
- High-Volume Dining
- Daily Specials Memorization
- Cash handling
Timeline
Server
Outback Steakhouse
08.2020 - 07.2021
Server and Bartender
Mr Ed's Seafood And Italian
07.2009 - 03.2020
No Degree - Business Administration
Delgado Community College
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