Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Copsey

Mechanicsville,MD

Summary

Proven Salon Assistant with a track record of enhancing client satisfaction and streamlining operations at Southern Roots Salon. Skilled in exceptional customer service, contributing to increased client retention. Demonstrates strong salon maintenance abilities and relationship-building prowess, ensuring a clean, welcoming environment and fostering team collaboration.

Overview

25
25
years of professional experience

Work History

Salon Assistant

Southern Roots Salon
08.2023 - Current
  • Helped prepare clients for hair service.
  • Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Answered telephone calls to provide information and schedule new appointments.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
  • Massaged clients' scalp during shampoos.
  • Prepared and mixed color formulas for clients' hair.
  • Safeguarded client health by adhering to strict sanitization protocols for tools, equipment, and workstations before each use.
  • Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
  • Performed light administrative duties such as answering phones, filing client records, and managing incoming emails when necessary.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Increased client retention with effective communication skills and timely appointment scheduling.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Streamlined appointment bookings using computerized systems, reducing errors and enhancing overall productivity within the salon setting.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
  • Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
  • Provided assistance to stylists when needed.
  • Created attractive displays to promote salon services and products.

Salon Assistant

MK Salon
07.1999 - 07.2023
  • Helped prepare clients for hair service.
  • Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared and mixed color formulas for clients' hair.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
  • Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
  • Massaged clients' scalp during shampoos.
  • Safeguarded client health by adhering to strict sanitization protocols for tools, equipment, and workstations before each use.
  • Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
  • Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
  • Promoted salon services and products to boost sales revenue and enhance overall client experience.
  • Performed light administrative duties such as answering phones, filing client records, and managing incoming emails when necessary.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Increased client retention with effective communication skills and timely appointment scheduling.
  • Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.

Hostess, Waitress, Bartender, Shift Manager/Key Holder

Grill 13
08.2020 - 11.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Hostess, Waitress, Food Runner, Food Prep

Drift Inn Crab House
05.2009 - 08.2012
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Used cash registers and credit card machines to cash out customers.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Chopticon High School
Morganza, MD

Skills

  • Shampooing and Conditioning
  • Shampooing and conditioning hair
  • Salon maintenance skills
  • Housekeeping Duties
  • Salon cleanliness
  • Maintaining supplies
  • Building client relationships
  • Hair coloring procedures
  • Appointment Scheduling
  • Waxing services
  • Scalp treatments
  • Health and Safety Regulations
  • Deep conditioning treatments
  • Payment Collection
  • Customer Service
  • Appointment booking
  • Recordkeeping skills

Timeline

Salon Assistant

Southern Roots Salon
08.2023 - Current

Hostess, Waitress, Bartender, Shift Manager/Key Holder

Grill 13
08.2020 - 11.2021

Hostess, Waitress, Food Runner, Food Prep

Drift Inn Crab House
05.2009 - 08.2012

Salon Assistant

MK Salon
07.1999 - 07.2023

Chopticon High School

Similar Profiles

CREATE PROFILE
Tanya Copsey