Tanya Cortez
Buffalo,NY
Summary
Administrative professional seeking employment with a company that will allow me to fully utilize my communication, organizational, and problem-solving skills.
Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Individual with a pleasant attitude and desire to help in any capacity. Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct charts. Individual with pleasant attitude and desire to help in any capacity.
Overview
27
27
years of professional experience
Work History
Senior Medical Records Specialist
BestSelf Behavioral Health
Buffalo, NY
02.2025 - Current
- Responsible for the oversight of Medical Records Specialists. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, and completing performance reviews & development plans.
- Ensure that all health records are accurately maintained, filed, and accessible in the agency's electronic health record (EHR) system.
- Oversee the release of medical records and information requests in compliance with HIPAA and other applicable regulations.
- Conduct regular audits of health records for completeness, accuracy, and compliance with agency standards and regulatory requirements.
- Maintain the security and confidentiality of health information and records, following agency protocols and HIPAA regulations.
- Monitor and manage access to medical records to ensure compliance with privacy policies and procedures.
- Perform quality checks and audits of medical records for accuracy and consistency.
- Update policies and procedures as needed to reflect changes in regulations and best practices.
- Serve as a point of escalation for complex medical records requests and issues.
- Work closely with clinical staff to ensure timely and accurate documentation.
Medical Records Specialist
BestSelf Behavioral Health
Buffalo, NY
08.2025 - 02.2025
- Maintains EMR By compiling, reviewing, and filing documentation of patient’s treatment, and health outcome.
- Process medical written & verbal requests for patients medical records as per established guidelines.
- Resolves medical record discrepancies by collecting and analyzing information.
- Maintains patient confidence and protects agency operations by keeping information confidential; following release-of-information protocols.
- Keeps equipment operational by following manufacturer instructions and established procedures.
- Tracks the volume of patient charts in off-site storage through accurate logs.
- Acted as Central Intake Specialist when needed. Duties included: Answering calls requesting initial appointments which involved a brief assessment, description of the presenting problem, and level of care determination.
- Worked cooperatively with referral sources to ensure continuation of referral support.
- Verifying insurance coverage, obtaining necessary authorizations and referrals, and ensuring financial support is in place for the initial visit.
Graduate Secretary
D’Youville College
Buffalo, NY
10.2014 - 08.2015
- Answered phone incoming calls.
- Keeps tract of students forms for graduation.
- Set up, coordinate meetings, student Defense & advisement meetings.
- Create new student files.
- Maintains student files.
- Various typing such as: School of Nursing Faculty and Staff Meetings.
- Distributes incoming and outgoing mail.
- Various typing & and filing.
Medical Records Technician
Alcohol & Drug Dependency Services, Inc.
05.2012 - 03.2014
- Maintained medical record of patient care by compiling, reviewing, and filing documentation of patient condition, treatment, and health outcome.
- Ensures medical record availability by routing records to admissions and other authorized facility staff; maintaining chart location.
- Resolves medical record discrepancies by collecting and analyzing information.
- Maintains patient confidence and protects hospital operations by keeping information confidential; following release of information protocols.
- Keeps equipment operational by following manufacturer guidelines instructions and established procedures.
- Tracks the volume of patient charts in off-site storage through accurate logs.
Secretary
Alcohol & Drug Dependency Services, Inc.
Buffalo, NY
04.2001 - 05.2012
- Provided Administrative support to the Chief Executive Officer and Assistant to Director of Human Resources.
- Answer phones, direct calls to appropriate programs.
- Make calls to clients who were successfully discharged from the program and complete survey forms for Erie County.
- Assisted in organizing Employee Recognition Program.
- Arranged and coordinated special assignments such as employee meetings, agency open house and job fairs.
- Ensured adherence with company and state regulations regarding NYS disability claims.
- Responsible for reviewing and updating confidential information to the NYS Central Register Database.
- Streamlined companies correspondence efficiencies regarding mailing list and agency inventory procedures and processes.
- Maintained inventory of all company computers, computer software and furniture.
- Prepare new hire packets and Medicaid packets.
- Various filing, copying, faxing, meet and greet all visitors.
Receptionist
Fillmore Leroy Area Residents Inc.
01.1999 - 04.2001
- Effectively & professionally answering phones and handling inquiries.
- Responsible for agency supplies, prepared time sheets, time cards, various typing, filing and faxing, typed up grants.
- Greeted visitors.
- Handled accounts receivable rental properties, after school program, summer camp program, credit Reports, and food Pantry logged all money into appropriate receipt books.
- Worked closely with Executive Director and Housing Director on ways to promote F.L.A.R.E’S programs.
- Worked as Youth Coordinator in the absence of Youth Coordinator. Such tasks included: Helping children 6-12 years old with homework, projects, and chaperoned field trips.
- Served as Food Coordinator, Such tasks included: Serving senior healthy lunches.
Education
AAS - Health Allied Medical Careers
Villa Maria College
Skills
- Efficiency in using EMR systems
Timeline
Medical Records Specialist
BestSelf Behavioral Health
08.2025 - 02.2025
Senior Medical Records Specialist
BestSelf Behavioral Health
02.2025 - Current
Graduate Secretary
D’Youville College
10.2014 - 08.2015
Medical Records Technician
Alcohol & Drug Dependency Services, Inc.
05.2012 - 03.2014
Secretary
Alcohol & Drug Dependency Services, Inc.
04.2001 - 05.2012
Receptionist
Fillmore Leroy Area Residents Inc.
01.1999 - 04.2001
AAS - Health Allied Medical Careers
Villa Maria College