Tanya Cromwell
Philadelphia,PA
Summary
Proven Crisis Response Technician with a track record of enhancing patient safety and support at Temple Hospital. Expert in crisis management and patient education, demonstrating exceptional attention to detail and the ability to work under pressure. Skilled in multitasking and fostering positive client relationships, significantly improving behavioral outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Crisis Response Technician
Temple Hospital
04.2019 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performs triage, crisis counseling, patient and family education, referral and linkage to community resources, institutions and programs.
- Participates in registration of patients, validation of insurance coverage and in the collection and documentation of assessment information.
- Assists in monitoring patients to assure a safe and therapeutic environment and assists petitioners in completing an involuntary commitment (302)
- Enters appropriate data into terminal and performs inquires on patients.
- Participates in quality Assurance data collection. Documents interaction with insurance companies, support agencies and interactions with disposition facilities.
- Provides preliminary demographic information to HMO's and other insurance companies.
Behavioral Specialist
Behavioral Wellness Center
11.2021 - 07.2023
- Developed positive relationships with chronically homeless men with mental health and drug addiction , fostering trust and encouraging growth in social skills.
- Implemented evidence-based practices to decrease negative behaviors and increase pro-social skills in clients.
- Facilitated social skills groups, enabling improved peer interactions and conflict resolution abilities.
- Reduced instances of mental health disruptions through proactive behavioral interventions.
- Coordinated community resources for clients, connecting them with relevant support services as needed.
- Worked closely with interdisciplinary teams to develop comprehensive support plans for at-risk clients.
- Conducted and interacted with clients in both individual and group counseling settings.
Case Manager
Behavioral Wellness Center
09.2020 - 01.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Complete housing applications through HMIS system, and assist with finding housing.
Education
Master of Science - Social Work
Alvernia University
Reading, PA05.2022
Associate of Applied Science - Behavior And Human Services
Community College of Philadelphia
Philadelphia, PA05.2018
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Dedicated and reliable worker
Timeline
Behavioral Specialist
Behavioral Wellness Center
11.2021 - 07.2023
Case Manager
Behavioral Wellness Center
09.2020 - 01.2022
Crisis Response Technician
Temple Hospital
04.2019 - Current
Master of Science - Social Work
Alvernia University
Associate of Applied Science - Behavior And Human Services
Community College of Philadelphia
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