Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
AdministrativeAssistant

Tanya Cunningham

Parker,CO

Summary

Committed job seeker with a history of meeting company and customer needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance overall satisfaction.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Production/Customer Service Representative

Crown Trophy
Centennial, CO
05.2019 - Current
  • Seasonal, special projects, part-time employee
  • Productively assemble trophies, awards and gifts independently according to written and oral orders with high quality workmanship and quality assurance.
  • Provide excellent customer service and support
  • Communicate orally and in written form to ensure teammates understand next steps of projects.
  • Use hand tools such screwdrivers, razor blades, chemicals, heated tools and cutters to perform job duties.
  • Package, label and ship finished product.
  • Receive shipments and maintain inventory.

Upper Elementary Teacher

Douglas County School District
Parker, CO
06.2005 - 06.2016
  • Designed and facilitated differentiated and personalized learning goals and activities to engage students.
  • Participated in professional development activities related to educational trends.
  • Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
  • Engaged parents in meaningful dialogue about their child's academic performance.
  • Translated lesson plans into learning experiences and routinely evaluated student progress and social development.
  • Created classroom environment that was conducive to learning, including establishing rules and procedures for all learning styles and abilities.
  • Handled challenging classroom behaviors with positive and affirming techniques.
  • Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
  • Designed innovative ways to incorporate technology into the classroom setting.
  • Conducted parent-teacher conferences to discuss student progress.
  • Incorporated various instructional strategies including inquiry-based learning and project-based learning into the curriculum.
  • Adapted instruction based on analysis of data from formative assessments.
  • Provided guidance to students on academic issues, social interactions, and personal challenges.
  • Organized activities such as field trips, science fairs, and school events.
  • Maintained accurate records of attendance, grades, assignments, and test scores.
  • Facilitated small group discussions to promote deeper understanding of concepts being taught.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Encouraged collaboration among peers through group projects and activities.
  • Identified student needs and collaborated with faculty to resolve social, cognitive or behavioral challenges.
  • Assisted in the development of Individual Education Plans for special education students.
  • Utilized technology such as interactive whiteboards and online resources for teaching purposes.

Airline Agent and Travel Agent

Varied Companies
Denver, CO
09.1996 - 02.2003
  • Worked as an airline agent-gate, ramp and operations in Lansing, MI and Denver, CO 1995-1998 for Great Lakes Aviation.
  • Worked as a corporate travel agent/domestic and international in Denver, CO 1998-2003 with Carlson Wagonlit, Travel by Dana and Andavo Travel
  • Collaborated with staff such as baggage handlers, pilots, gate agents, operations management and mechanics daily.
  • Managed customer complaints efficiently while providing a positive experience for passengers during travel disruptions or emergencies.
  • Assisted in the preparation of aircrafts for departure-passengers, baggage, deicing, cargo, and crew needs.
  • Accurately updated computer systems with information about incoming and outgoing flights, passenger manifests, cargo and weather.
  • Enforced FAA regulations.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling In person and over phone systems.
  • Respectfully assisted passengers with special needs such as wheelchair assistance or boarding assistance.
  • Maintained professional communication through use of radios or telephone systems.
  • Ensured compliance with company policies regarding standards while booking travel arrangements.
  • Stayed up to date on travel industry, policies and restrictions.
  • Maintained relationships with travel partners and vendors.
  • Anticipated potential schedule conflicts and made alternate or creative arrangements and reservations.

Education

Bachelor of Arts - Interdisciplinary Studies

Adams State University
Alamosa, CO
12-2004

Skills

  • Procedure Optimization
  • Quality Assurance and Control
  • Customer Support
  • Cross-Functional Collaboration
  • Strong Leadership Abilities
  • Detail Oriented
  • Problem-Solving, Critical Thinking
  • Documentation and Reporting

Certification

  • Professional Teacher License, State of Colorado - 01/15/13-01/15/18
  • Professional Teacher License, State of Colorado - 02/25/08-01/15/13
  • Initial Teacher License, State of Colorado - 02/01/05-02/01/08

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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