Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Dant

Fenton,MO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PAR 2 position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

Mercy
07.2023 - Current
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Department Manager

CHRSTIAN FOODS LLC
12.2020 - 07.2023
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Prepared annual budgets with controls to prevent overages.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.

Shift Manager

CHRISTIAN FOODS LLC
04.2019 - 12.2020
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Coordinated project workflows for departments.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Crew Member

CHRISTIAN FOODS LLC
10.2018 - 04.2019
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and sandwiches for customers.
  • Backed up servers by setting up trays and completing some food deliveries.

Machine Operator

SEMCO
03.2016 - 09.2018
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
  • Quickly shut down equipment in emergency situations following protocols.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Contributed to reduced waste generation by implementing recycling initiatives within the workspace.

Crew Trainer

MCDONALDS
04.2013 - 06.2014
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Created engaging training materials including presentations, videos, and reference guides for ongoing reference by crew members.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires.
  • Implemented regular evaluations of training programs, using feedback to make updates as needed for continued effectiveness.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Delivered refresher courses as needed to maintain up-to-date knowledge on industry standards, safety regulations, and operational procedures within the crew team.
  • Promoted a culture of continuous improvement by encouraging feedback from both trainees and experienced staff members alike on ways to enhance job-related skills further.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Provided coaching and mentoring to employees.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
  • Developed job-specific competencies and performance standards.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.

Crew Member

MCDONDALDS
02.2013 - 04.2013
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared salads, soups and sandwiches for customers.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Observed customer purchases in line and differentiated between standard portions.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

High School Diploma -

FOX HIGH SCHOOL
ARNOLD, MO
05.2012

Skills

  • Appointment Scheduling
  • Multitasking and Organization
  • Registration management
  • Problem-Solving
  • Training Coordination
  • Work Quality Evaluation
  • Insurance Verification
  • Patient Education
  • HIPAA Compliance
  • Pre-Admission Requests
  • Customer Service
  • Registration and Admissions
  • Patient check-in
  • Quality Assurance
  • Money Handling
  • Relationship Building
  • Patient Registration
  • Flexible Schedule
  • Payment Processing
  • Information Collection
  • Team Collaboration
  • Insurance Billing
  • Fee Collection
  • Team Leadership
  • Referral Coordination
  • System Updating
  • Phone and Email Etiquette
  • Strong empathy
  • Healthcare systems navigation
  • Communicating to Patients and Families
  • Providing Information and Resources
  • Building Rapport and Credibility
  • Registration and Scheduling
  • Administrative and Office Support
  • Explaining Policy and Procedures
  • Gathering Information from Patients
  • Patient Confidentiality and Data Security
  • Resolving Problems
  • Complaint Investigation
  • Evaluating Quality of Care
  • Calm and Effective Under Pressure
  • Caring and Empathetic
  • Documenting and Recording Information
  • Knowledge of Community Services and Programs
  • Report Preparation
  • Decision-Making
  • Active Listening
  • Time Management
  • Professional Demeanor
  • Business Management Principles
  • Excellent Communication
  • Payment Calculation
  • Multitasking Abilities
  • Adaptability and Flexibility

Timeline

Patient Access Representative

Mercy
07.2023 - Current

Department Manager

CHRSTIAN FOODS LLC
12.2020 - 07.2023

Shift Manager

CHRISTIAN FOODS LLC
04.2019 - 12.2020

Crew Member

CHRISTIAN FOODS LLC
10.2018 - 04.2019

Machine Operator

SEMCO
03.2016 - 09.2018

Crew Trainer

MCDONALDS
04.2013 - 06.2014

Crew Member

MCDONDALDS
02.2013 - 04.2013

High School Diploma -

FOX HIGH SCHOOL

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Tanya Dant