Tanya Dean
Portland,OR
Summary
Adept at parking management and fostering team unity, I significantly enhanced safety and member satisfaction at Multnomah Athletic Club. My proactive approach in incident investigation and conflict resolution led to a harmonious environment, demonstrating my commitment to efficiency and exceptional service.
Overview
6
6
years of professional experience
Work History
Parking Supervisor
Multnomah Athletic Club
12.2023 - Current
- Collaborated with local law enforcement to address security concerns and maintain a safe environment for patrons.
- Fostered strong relationships with managers and supervisors addressing concerns and working together to maintain a harmonious environment around parking facilities.
- Coordinated closely with other departments within the organization to ensure seamless integration of services during events or peak periods.
- Increased staff productivity through effective scheduling and assignment delegation.
- Promoted a positive work environment by fostering open communication channels between team members and addressing employee concerns promptly.
- Monitored surveillance cameras strategically placed throughout the premises, quickly identifying suspicious activities or unauthorized access.
- Conducted regular safety inspections of facilities to identify potential hazards and implement corrective actions as needed.
- Optimized space utilization by regularly reviewing and adjusting parking lot layouts based on demand patterns.
- Handled escalated member complaints professionally, resolving issues to maintain positive relationships.
- Conducted regular audits of revenue collections, maintaining accurate financial records and reducing discrepancies.
- Reduced vehicle congestion by closely monitoring parking capacity and directing drivers accordingly.
- Enhanced members and guests satisfaction with timely and courteous assistance in locating available parking spaces.
- Answered general questions about parking fees, facilities, and directions.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Issued parking citations to enforce parking regulations.
- Monitored parking space availability to direct customers to open spots quickly.
- Assisted members and guests with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
Manager on Duty
Multnomah Athletic Club
07.2020 - 12.2023
- Trained employees in essential job functions.
- Maintained composure and professionalism while assisting members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members and guests.
- Maintained positive member and staff relations by addressing problems head-on and implementing successful corrective actions.
- First responder on medical and fire emergencies.
- Reinforce club policies and rules for members, staff and guests.
- Support staff and members by documenting, reporting and following up with incidents or requests.
- Overseeing basic club operations when the leadership team is not present. Making sure staff is ready and well for club opening.
- Delegating and staffing when short staffed especially at the front desk.
- Being very flexible with my schedule during inclement weather and when short staffed.
- Reporting when code of conduct is not being followed by members, guests or staff.
Front Desk Supervisor
Multnomah Athletic Club
06.2019 - 04.2020
- Provided exceptional customer service.
- Resolved members complaints with tact and diplomacy, maintaining a positive image for the club.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Coordinated with housekeeping, maintenance, and security to meet all members and guests needs.
- Contributed to the development of new front desk procedures for increased efficiency and better customer service.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Maintained a high level of professionalism, ensuring all staff followed club policies and procedures consistently.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Followed company security and policies and procedures and reported suspicious activity to supervisor.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for front desk employees.
- Wrote and submitted performance reviews for entrance staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept a flexible schedule when needed.
Education
High School Diploma -
Colegio Anglo Americano
San Salvador, El Salvador 1998
Skills
- Safety procedures
- Parking management
- Incident reporting
- Parking enforcement
- Traffic coordination
- Reliable and punctual
- Self-motivated work ethic
- Effective problem solving
- Accurate record keeping
- Oral communication
- Verbal comprehension
- Conflict resolution
- Conflict management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Shift planning
- Incident investigation
Languages
Spanish
Native or Bilingual
Timeline
Parking Supervisor
Multnomah Athletic Club
12.2023 - Current
Manager on Duty
Multnomah Athletic Club
07.2020 - 12.2023
Front Desk Supervisor
Multnomah Athletic Club
06.2019 - 04.2020
High School Diploma -
Colegio Anglo Americano
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