Tanya Dias

Financial Management

• Oversaw daily financial operations, including accounts payable, accounts receivable, and bank deposits.

• Managed customer billing, payment processing, and reconciliation of accounts.

• Prepared and reviewed invoices, expense reports, and purchase orders to ensure accuracy and timeliness.

• Monitored budgets, tracked expenditures, and provided monthly/quarterly financial summaries to management.

• Work with external accountants or auditors as needed for year-end financial reviews.

Compliance and Reporting

• Maintained accurate records and prepared compliance reports required by corporate office and regulatory agencies.

• Tracked and submitted reports related to waste management, recycling, and environmental compliance.

• Ensured adherence to federal, state, and local regulations affecting waste and recycling operations.

• Maintained company files, licenses, and certifications in good standing.

Staff and Office Oversight

• Supervised front desk staff responsible for customer service, payment intake, and account inquiries.

• Trained, scheduled, and evaluated staff to ensure high-quality service and efficient workflow.

• Acted as the primary point of contact for resolving escalated customer or vendor issues.

• Implemented and enforced office policies and procedures to maintain efficiency and compliance.

Administrative Support

• Oversaw the general office operations including supplies, equipment, and vendor relationships.

• Assisted management with special projects, presentations, and company communications.

Customer and Community Relations

• Ensured timely and professional communication with customers regarding billing, payments, and services.

Billing & Invoicing
• Generated and distributed accurate customer invoices for waste and recycling services.
• Ensured all billing aligns with service agreements, contracts, and company pricing structures.
• Maintained records of recurring accounts, adjustments, and service changes.
Payment Processing
• Received, recorded, and processed customer payments (cash, checks, credit cards, online transfers).
• Posted payments accurately in accounting system and reconciled discrepancies.
• Prepared and completed daily bank deposits.
Collections & Account Monitoring
• Monitored aging reports to track outstanding balances.
• Made outbound calls to customers to discuss and resolve account needs.
• Worked with management to establish payment plans or escalate delinquent accounts as needed.
Financial Reporting
• Prepared weekly and monthly accounts receivable reports for management.

• Assisted in monthly closing activities, ensuring AR balances are accurate and reconciled.

• Opened new customer accounts.

• Scheduled services for Rolloff containers, curbside pick-up, sanicans as well as septic tank pumping.
• Supported auditors with requested documentation during financial or compliance reviews.
Customer Service & Communication
• Served as point of contact for customer billing inquiries and payment issues.
• Communicated effectively with internal departments (front desk, operations, finance) to ensure alignment on account status.
Compliance & Recordkeeping
• Maintained accurate financial records in compliance with company policies and regulatory requirements.
• Safeguarded sensitive customer and payment data.

• Coordinated and supervised customer service operations.
• Monitored staff performance and providing coaching.
• Managed scheduling, workflow, and escalation processes.
• Ensured adherence to regulations and internal policies.
• Assisted with improvement of operational workflows.
• Supported digital banking services and promoting additional bank offerings.
• Enforced bank policies on customer identification, fraud detection, and data security protocols.
• Maintained adherence to internal and regulatory compliance requirements.
• Handled escalated inquiries and ensure quick resolution.
• Promoted relevant banking products/services in alignment with customer needs and sales goals.

Billing & Invoicing
•Generated and distributed accurate customer invoices for waste and recycling services.
•Ensured all billing aligns with service agreements, contracts, and company pricing structures.
•Maintained records of recurring accounts, adjustments, and service changes.
Payment Processing
• Received, recorded, and processed customer payments (cash, checks, credit cards, online transfers).
• Posted payments accurately in accounting system and reconcile discrepancies.
• Prepared and complete daily bank deposits.
Collections & Account Monitoring
• Monitored aging reports to track outstanding balances.
• Made outbound calls to customers to discuss and resolve account needs.
• Worked with management to establish payment plans or escalate delinquent accounts as needed.
Financial Reporting
• Prepared weekly and monthly accounts receivable reports for management.
• Assisted in monthly closing activities, ensuring AR balances are accurate and reconciled.
• Opened new customer accounts.
• Scheduled services for Rolloff containers, curbside pick-up, Sani cans as well as septic tank pumping.
• Supported auditors with requested documentation during financial or compliance reviews.
Customer Service & Communication
• Served as point of contact for customer billing inquiries and payment issues.
• Provided excellent customer service while resolving discrepancies or disputes.
• Communicated effectively with internal departments (front desk, operations, finance) to ensure alignment on account status.
Compliance & Recordkeeping
• Maintained accurate financial records in compliance with company policies and regulatory requirements.
• Safeguarded sensitive customer and payment data.