Tanya Diaz
FL
Summary
I am a qualified and passionate Customer/Patient Care Specialist with over ten years of delivering positive, personal experiences to customers when providing support and results using strong innovative, and analytical skills. I am a skilled collaborator with a meticulous eye for detail. I bring a fresh perspective with the motivation to be an asset to the company's success.
Overview
14
14
years of professional experience
Work History
Office Assistant/Patient Care Coordinator
HealthPRO Heritage
11.2023 - Current
- Utilized office management software to track and account office and patient files.
- Input data into spreadsheets and into designated databases.
- Conducted insurance verifications and pre-authorizations, reducing billing errors.
- Streamlined referral management processing approximately 250 referrals a month of Initial Evaluation/Re-Evaluation, continued treatment to and from primary providers, specialists, community partners, reducing referral turnaround rate by 25%.
- Collaborated with healthcare providers to coordinate and follow up on patient care plans, resulting in better patient outcomes.
Pharmacy Support Technician
AnazaoHealth Corporation, A Division of Fagron
03.2023 - 07.2023
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Ensured daily compliance with industry sterilization standards by meticulously cleaning and disinfecting hoods, dry heat ovens, autoclaves or other equipment using using steam, gas and/or chemical biohazardous methods/materials.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment and inspecting sterile packaging, glassware, and instruments integrity prior to distribution.
- Monitored inventory levels to keep all medical equipment properly stocked with decontaminated supplies.
- Achieved high levels of accuracy in record-keeping and logging important data related to sterilization cycles and equipment usage, improving quality assurance processes.
Administrative Office Assistant
Firma Drywall Services Inc.
09.2022 - 02.2023
- Project scheduler coordinating field crews schedules, arranging scheduled deliveries of dumps and building inspections.
- Handling High volume client/customer correspondence as well as resolving all client/customer issues via email, phone, chat text.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow up; from inspection, estimate approval, and all outstanding balances of payments upon completion.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike while overseeing all general office compliance operations.
- Enhanced team collaboration by providing support and effectively scheduling meetings and coordinating calendars for multiple executives, regional managers and directors.
Delivery Courier
Amazon Flex/FETCH
04.2021 - 07.2022
- Loading, sorting, safely transporting, and delivering 80 to 200 packages and parcels up to 75lbs to residential and commercial customers.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards, consistently meeting or exceeding delivery goals and expectations.
Medical Receptionist
Optum Primary Care
01.2019 - 03.2021
- Front desk and remote patient services performing administrative work in support of the entire medical team for front and back office
- Conducted 100+ outbound calls daily, fielded over 150+ inbound inquiries per day as well as 100+ face-to-face trusted interrelationships while achieving a customer satisfaction rate of 92%
- Exceeding all key performance indicator targets, including call length and conversion rate
Medical & Dental Receptionist
Healthy Bodies Medical & Dental Center
01.2017 - 11.2017
- Sole receptionist for multi-specialty practice
- Independently managed inbound and outbound calls, patient scheduling and registration, data entry, insurance verification, check-in and check-out dexterously to ensure minimal processing and waiting time while maximizing the practice's efficiency
- In addition, interminably maintained successful relationships with all departments with clear communication
Medical Concierge
Take Care Health Clinic- Walgreens
01.2011 - 01.2012
- Prioritized building customer and patient engagement as I worked productively with office staff and clinicians in attaining all information to bring patients to service
- Support Walgreens pharmacy technicians to increase their productivity in the transition of patient check-out
- Collected customer feedback in 96% of survey completion to make the necessary process changes to exceed customer satisfaction goals including making reasonable procedure exceptions to accommodate unusual customer requests
Education
Esthetics & Make Up Artistry Program - Beauty Industry
Dolly Monroe Beauty Academy
Tampa, FL01.2022
Medical Assistant - Medical Assistant Diploma
Sanford Brown Institute
Tampa, FL01.2010
Skills
- Adept at collaboration & communication tools (Box, Slack, Zoom, Google Drive, DropBox, 8x8)
- Microsoft Office (Word, Outlook, Excel, Teams)
- EMR & EHR (Care360, Quest Diagnostics, Allscripts, Curve Dental, Raintree Systems)
- Secured Online Portals (SSI Gov ERE, Availity, Sunshine Health, FL MMIS, DMZ MoveIt)
- Proficient Medical & Dental Terminology
- Bi-lingual (English/Spanish)
- OSHA compliance
- HIPPA compliance
- Type speed 45 wpm
- Data analysis
Soft Skills
- Multitasking
- Performance management
- Rapid and Adaptive
- Exemplary cross functional communicator
- Solutions Oriented professional
- High Achiever
- Empathy
- Compassion
Accomplishments
- Certification, 2022, Digital Advertising
- Certification, 2022, Canva Design
- Certification, 2022, Google Analytics
Timeline
Office Assistant/Patient Care Coordinator
HealthPRO Heritage
11.2023 - Current
Pharmacy Support Technician
AnazaoHealth Corporation, A Division of Fagron
03.2023 - 07.2023
Administrative Office Assistant
Firma Drywall Services Inc.
09.2022 - 02.2023
Delivery Courier
Amazon Flex/FETCH
04.2021 - 07.2022
Medical Receptionist
Optum Primary Care
01.2019 - 03.2021
Medical & Dental Receptionist
Healthy Bodies Medical & Dental Center
01.2017 - 11.2017
Medical Concierge
Take Care Health Clinic- Walgreens
01.2011 - 01.2012
Medical Assistant - Medical Assistant Diploma
Sanford Brown Institute
Esthetics & Make Up Artistry Program - Beauty Industry
Dolly Monroe Beauty Academy
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