Tanya Dykes
Summary
Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Nippon Express
01.2021 - Current
- Handle minimum call volume, train new hires, handle Open Order Report, researching order status, provide tracking information, update orders with freight terms, handle special requests in emails, greet walk ins and handle concerns, coordinates with Warehouse for special delivery requests, create Open order report in Excel and sent to our partners, adhoc reports, create Bill of ladings, sit in on meetings with department heads and provide feedback, provide manager with feedback on new hire performance, contact carriers to schedule pick ups
Workforce Real Time Analyst
Factory Direct Enterprises dba Ashley Home Furnishing
05.2020 - 01.2021
- Enter new hire profiles, enter agents schedules and schedule changes, ran reports in Excel, handled call center and warehouse attendance tracker, handled queue and made real time changes to lower volume, handled real time changes to skills, entered PTO, helped train new hires to team, scheduled weekly huddles per agent through Outlook, scheduled trainings and huddles through Outlook, created and updated Excel spreadsheet for agents schedules, entered exceptions
WFM Scheduling Coordinator
Bed Bath & Beyond
03.2017 - 03.2020
- Provide day to day management of hourly schedules, create schedules for new hires, enter PTO days into schedules, communicate identified risks to WFM and site management, schedule upcoming training for hourly associates (i.e Coaching sessions, Wellness, Security Awareness), assist real time coordinators with entering exceptions, assisted with real time moves to help with coverage, assisted with running associate schedules and intraday
E-Commerce Customer Service Specialist
Bed Bath & Beyond
10.2016 - 03.2017
- Process refund requests, updated customer accounts with vendor response, contacted vendors with customer inquiries, contact buyers to update product information, use Fedex, UPS and USPS websites to track packages, follow up with phone calls to vendors
Education
Certification - CPC-A
Medical Coding For Professionals LLC
Linden, NJ06.2023
Skills
ICD-10-CMS
HCPCS II
CPT
Guidelines
Medical Terminology
Medical Abbreviations
Customer Support
Data Entry
Timeline
Senior Customer Service Representative
Nippon Express
01.2021 - Current
Workforce Real Time Analyst
Factory Direct Enterprises dba Ashley Home Furnishing
05.2020 - 01.2021
WFM Scheduling Coordinator
Bed Bath & Beyond
03.2017 - 03.2020
E-Commerce Customer Service Specialist
Bed Bath & Beyond
10.2016 - 03.2017
Certification - CPC-A
Medical Coding For Professionals LLC
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