Proven leader in customer service and team development, notably at Blue Cross Blue Shield, where I excelled in problem-solving and active listening, achieving high first-call resolution rates. Skilled in data entry and fostering strong customer relationships, I significantly enhanced team performance and customer satisfaction.
Customer service professional with proven background in resolving customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.
Knowledgeable and dedicated customer service professional with extensive experience in 18 + years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.