Tanya Easterwood
Wolfforth,TX
Summary
Current TTUHSC team member with over 20 years of experience in healthcare operations, project management, and team leadership. Proven ability to manage and streamline complex clinic workflows, enhance patient services, and drive operational improvements. Adept at building strong relationships with staff, physicians, and stakeholders, fostering a positive work environment, and ensuring high-quality patient care. Skilled in budget management, performance metrics, and staff mentorship. Committed to delivering exceptional results in a collaborative, fast- paced healthcare setting. Seeking to leverage expertise in leadership and clinic operations to contribute to the success of TTUHSC.
Overview
21
21
years of professional experience
Work History
Executive Associate
TTUHSC
Lubbock, TX
09.2022 - Current
- Managed Care: Collaborated with insurance providers to ensure timely patient approvals and optimize access to care
- Scheduling & Patient Flow: Managed patient schedules, minimized no-shows, and optimized clinic workflow to enhance patient satisfaction
- Revenue Cycle Management: Handled point-of-service collections and streamlined revenue cycle processes to ensure timely reimbursement
- Referral Management: Collaborated with specialists to ensure timely and accurate referrals for seamless patient care
- Relationship Building: Developed and maintained strong relationships with providers, departments, and stakeholders
- Project Management: Successfully managed complex projects, coordinating resources and ensuring timely completion
- Proactively identified and resolved roadblocks
- Strategic Thinking: Analyzed data to identify trends and make informed recommendations to leadership
- Demonstrated strong problem-solving and decision-making skills
- Communication: Effectively communicated with stakeholders, building and maintaining strong relationships
- Drafted and edited high-level correspondence and reports
- Organizational & Time Management: Managed multiple priorities simultaneously in a fast-paced environment
- Prioritized tasks effectively and efficiently
- Confidentiality: Maintained the highest level of confidentiality when handling sensitive information
Substitute Teacher
Frenship Independent School District
08.2021 - 09.2022
- Adaptability and Flexibility: Successfully navigated diverse classroom environments and adjusted to unexpected challenges, demonstrating adaptability and flexibility crucial for managing dynamic situations
- Classroom Management & Conflict Resolution: Maintained a positive and productive learning environment by effectively managing student behavior and resolving minor conflicts, skills essential for fostering a harmonious and efficient work environment
- Communication & Interpersonal Skills: Communicated effectively with students, parents, and school staff, building strong rapport and fostering positive relationships – key for effective stakeholder management
- Problem-Solving & Critical Thinking: Quickly assessed situations, identified problems, and implemented creative solutions to address unexpected challenges and ensure a smooth learning process
- Time Management & Organization: Effectively managed classroom time, prioritized tasks, and maintained a structured learning environment, demonstrating strong organizational and time management skills
- Leadership & Motivation: Motivated and engaged students in learning activities, fostering a positive and supportive learning environment – essential for inspiring and leading teams
Store Manager
Walgreens Boots Alliance
01.2004 - 01.2021
- Managed Daily Operations: Supervised a large team (30+ employees) in a fast-paced retail environment, prioritizing tasks, and resolving operational challenges
- Budget management: Oversaw department budgets, evaluated program effectiveness, and implemented cost-saving measures
- Human resources: Managed the full employee lifecycle, including, hiring, onboarding, training, performance reviews, disciplinary actions, and promotions
- Successfully recruited, interviewed, and hired qualified candidates to fill open positions within the pharmacy and front-end teams
- Developed and implemented effective onboarding programs to ensure new hires were quickly integrated into the team and equipped with the necessary knowledge and skills to succeed
- Staff development: Monitored employee training and development, ensuring staff competency and confidence
- Scheduling and staffing: Optimized staff schedules based on workload and individual skills to ensure efficient operations
- Issue resolution: Addressed and resolved employee performance issues and customer concerns effectively and promptly
- Communication and collaboration: Effectively communicated with team members, leadership, and external stakeholders
- Built and maintained strong community relationships through initiatives like the Lubbock Chamber Ambassadors
- Performance analysis: Monitored key performance indicators (KPIs) to analyze operational efficiency and identify areas for improvement and share information with my team
- Leadership and Team Development: Led team meetings, facilitated discussions, and fostered a positive and productive work environment
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Masters - Psychology
Southern New Hampshire University
Hooksett, NH2024
Bachelors - Organizational Management
Lubbock Christian University
Lubbock, TX2009
Associates - Business
South Plains College
Levelland, TX2005
Skills
- Human Resources
- Procurement Systems
- BrassRing
- EHR Systems
- Scheduling & Staffing
- Conflict Resolution
- Project Management
- Team Leadership
- Communication
- Problem-Solving
- Schedule & calendar planning
- Staff management
Timeline
Executive Associate
TTUHSC
09.2022 - Current
Substitute Teacher
Frenship Independent School District
08.2021 - 09.2022
Store Manager
Walgreens Boots Alliance
01.2004 - 01.2021
Masters - Psychology
Southern New Hampshire University
Bachelors - Organizational Management
Lubbock Christian University
Associates - Business
South Plains College
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