Tanya Eddy
Wilmington,NC
Summary
Dynamic leader with a proven track record at Children’s Courtyard, excelling in strategic planning and team management. Successfully developed educational programs that enhanced child development outcomes and fostered a culture of continuous improvement. Skilled in budget control and relationship building, driving operational excellence and staff engagement.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
5
5
years of professional experience
Work History
Acting Director
Children’s Courtyard
Wilmington, NC
09.2025 - Current
- Developed and implemented educational programs enhancing child development and learning outcomes.
- Led staff training initiatives, fostering a culture of continuous improvement and professional growth.
- Oversaw daily operations, ensuring compliance with licensing regulations and quality standards.
- Collaborated with parents and community stakeholders to promote engagement and support services.
- Managed budgeting processes, aligning financial resources with strategic goals of the organization.
- Established performance metrics to evaluate staff effectiveness and encourage accountability across teams.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized inventory management to minimize costs and ensure product availability.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Lead
Children’s Courtyard
Wilmington
12.2021 - 05.2025
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Developed and implemented engaging lesson plans to enhance children's learning experiences.
- Trained and mentored staff on best practices in early childhood education techniques.
- Coordinated activities that promote social, emotional, and physical development in children.
- Fostered a collaborative environment among team members to improve overall service quality.
- Conducted regular assessments of classroom environments for safety and learning effectiveness.
- Streamlined administrative processes, increasing efficiency in record-keeping and reporting tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma - Early Childhood Care And Education
Camden High School
Camden, MESkills
Relationship building
Strategic planning
Verbal and written communication
Decision-making
People management
Operations management
Team management
Creativity and innovation
Strategies and goals
Staff management
Organizational development
Goal setting
Budget control
Issues resolution
Hiring and retention
Rules and regulations
Charismatic leader
Crisis management
Sales management
Problem-solving
Time management
Multitasking and organization
Team building
Accomplishments
- Supervised team of 15 to 20 staff members.
- Achieved program childcare activity plans to help boost enrollment
- Have been managing childcare center alone for 3 months
- would quickly and effectively learn to solve problems for both parents and staff
- Picked up enrollment even when odds were against us
- Remain positive and up beat for staff. children and parents
- Found ways to help promote our center
Timeline
Acting Director
Children’s Courtyard
09.2025 - Current
Team Lead
Children’s Courtyard
12.2021 - 05.2025
High School Diploma - Early Childhood Care And Education
Camden High School