Summary
Overview
Work History
Education
Skills
Timeline
Q3 award
Generic

Tanya Ellis

Dixfield

Summary

Dynamic customer service professional with a high-energy attitude, time management and a strong attention to detail, recognized at TD Bank for consistently meeting goals. Proven ability to enhance customer satisfaction through active listening and effective problem resolution.



Overview

4
4
years of professional experience

Work History

CCUL Unsecured Lending Originations Specialist II

TD Bank
10.2023 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Assisted customers with completing loan applications online and uploading documents.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Helped with training new staff, trained on the helpline
  • Won the Q3 award for consistently meeting goals.

RCS Customer Service Rep II

TD BANK
09.2022 - 09.2023
  • Responded proactively and positively to rapid change.
  • Learned and adapted quickly to new technology and software applications.
  • Verified and processed credit applications from customers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Delivered exceptional customer service to every customer by creating a welcoming and positive experience.
  • Documented and detailed calls and complaints using call center's CRM database.

Customer Service Representative

TD.BANK
10.2021 - 09.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped a very large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Addressed customer account discrepancies and concerns.

Education

High School Diploma -

Dirigo HIgh School
Dixfield, ME

Skills

  • Adaptive team player
  • Inbound and outbound calling
  • Active listening
  • Positive attitude
  • Able to use multi systems
  • Multitasking and organization

Timeline

CCUL Unsecured Lending Originations Specialist II

TD Bank
10.2023 - Current

RCS Customer Service Rep II

TD BANK
09.2022 - 09.2023

Customer Service Representative

TD.BANK
10.2021 - 09.2022

High School Diploma -

Dirigo HIgh School

Q3 award

I was just named the Q3 award winner for going above and beyond, exceeding goals and willingness to take on more work to help out our team. 

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