Tanya Emry
Penrose,United States
Summary
Dynamic Office Manager at Mountaindale Campground and RV Resort, adept at fostering exceptional customer relations and resolving conflicts. Proven ability to enhance operational efficiency through effective planning and proactive inventory management. Recognized for maintaining confidentiality and creating a positive work environment, ensuring guest satisfaction and repeat business.
Personable and organized individual with exceptional interpersonal and problem-solving abilities. Adept in managing guest relations and administrative tasks, ensuring smooth front office operations.
Overview
2
2
years of professional experience
Work History
Office Manager
Mountaindale Campground and RV Resort
10.2018 - 08.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Education
Associate of Applied Science - Nursing
Pueblo Community College
Pueblo, CO05-2025
Skills
- Effective multitasking
- Customer service
- Customer relations
- Hospitality services
- Issue handling
- Effective planning
- Documentation and control
- Conflict management
- Exceptional communication
- Listening skills
- Decision-making capacity
- Teamwork and collaboration
Timeline
Office Manager
Mountaindale Campground and RV Resort
10.2018 - 08.2020
Associate of Applied Science - Nursing
Pueblo Community College
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