Tanya Field
Auburn,WA
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
my family and I owned a restaurant and I am very well adept at deescalating situations as well as turning situations around for mutual benefit.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks, Barista
09.2018 - 04.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Stay at Home Mom
My Son
06.2007 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Counseling Psychology
University of Phoenix
Tempe, AZ05.2014
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Coffee expertise
- Barista mentoring
- Order Taking
- Staff Coaching
- Sales expertise
- Espresso preparation
- Manual brewing techniques
- Performance monitoring
- Complaint Handling
- Training Materials
- Health codes compliance
- Grinder calibration
- Recipe creation
- Coffee cupping
- Team Player
- Friendly and outgoing
- Cash Handling
- Excellent memory
- Cash Register Operation
- Active listener
- Performance Improvement
- Adaptive and creative
- Exceptional customer service
- Opening and closing duties
- POS Systems
- Up-selling
- Espresso machine operation
- Professional Demeanor
- Team Leadership
- Safe Food Handling
- Menu Memorization
- Product Upselling
- Food Preparation
- Coffee machinery
- POS System Operation
- New Hire Training
- Hospitality service expertise
- Safe Food Handling Practices
- Point of sale operation
- Ordering Procedures
- i understand French but would not call my self fluent
- Beverage Preparation
- Food Running
- Table setting knowledge
- Soft selling
- Product displays
- Conflict Mediation
- Cooking
- Sandwich preparation
- Table Bussing
- Excellent math skills
- Clear Communication
- Attention to Detail
- Relationship Building
- Coaching and Development
- Work Coordination
- Public Speaking
- Decision-Making
- Compliance Training
- Critical Thinking
- Job Skill Building
- Quality Assurance
- Creative Solution Development
- Strategic Planning
- Assignment Delegation
- Human Resources
- Group Instruction
- Materials Preparation
- Client Retention
- Data Entry
- Team Exercises
Affiliations
- Relay for Life and Paws for the Cause
Certification
- barista - Starbucks 2018-2021
- barista trainer- Starbucks 2021-2024
- designed merchandise wall 2019-2024
I love my CriCut lol!
I love to use tshirts, cups, pretty much anything and personalize it for celebrations, birthdays, anniversarie, or just as a surprise!
Timeline
Barista Trainer
Starbucks, Barista
09.2018 - 04.2024
Stay at Home Mom
My Son
06.2007 - 09.2018
Bachelor of Science - Counseling Psychology
University of Phoenix
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