Tanya Fields
Tampa,FL
Summary
Highly qualified and results-driven professional demonstrating solid interpersonal, communication, and problem-solving skills. Adept at providing exemplary customer service, coaching, and mentoring employees, and achieving all company goals and objectives. Energetic and goal oriented with an impressive performance record and well-rounded background in optimizing employee performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Support Specialist-CP2
Progressive
10.2016 - Current
- Prioritized daily workload on assigned work to ensure a specified turnaround time objective was met and maintained
- Adhered to all company standards while handling high transaction volumes
- Answered calls promptly and efficiently in a team base environment
- Resolves routine questions and problems and refers more complex issues to leadership
- Assist with other teams tasks when needed
- Train, mentor and coach new employees on the team and existing employees to prepare them to provide excellence service
- Train other employees and Leadership outside of my department on different tasks
- Assist with writing new processes on existing tasks within our Team
- Interacts by phone, email and mail with multiple external contacts such a Medical Providers and Attorneys
- Also interact by phone, email and teams with external customers
Customer Service Representative
TransAmerica
12.2014 - 10.2016
- Respond to email and telephone inquiries providing quality service to Sales Agents inquiring about requirements that are needed for the case to be approved as Life Insurance policies
- Update cases premium, face amounts, riders, name corrections, and other changes to the cases that are requested by the Sales Agents
- Mentor to new employees to prepare them to provide excellence service to our Sales Agents
- Listen attentively to caller needs to ensure positive customer experience
- Process incoming and outgoing mail, using automated workflow system
- Speak with clients regarding service request or problems documenting, evaluating, and resolving customer's inquiries
Education
High School Diploma - undefined
Middleton Adult High School
Tampa, FL01.1995
Skills
- Microsoft Office
- Lotus Applications
- Word
- Outlook
- Excel
- TEAMS
Certification
2019-08 ADJUSTER 6-20 LICENSE
Timeline
Claims Support Specialist-CP2
Progressive
10.2016 - Current
Customer Service Representative
TransAmerica
12.2014 - 10.2016
High School Diploma - undefined
Middleton Adult High School
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