Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Fleury

Enterprise,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated Customer Service Representative with over 7 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English

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. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service

Hilton (work From Home)
Addison, TX
01.2018 - 11.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Reservation Specialist. Incoming calls from all over the world. Upselling for more expensive rooms. Always met metric table.

Lead Generation Specialist

Lead Orchard
Philadelphia (Work From Home Office), PA
10.2014 - 11.2017
  • Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
  • Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Business to business leads for Electronic Medical Records for Dr Offices, hospitals and clinicx

Sales Representative

International Association Of Businesses
Kennedale, TX
02.2012 - 02.2017
  • Trained and mentored [Number] new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Grew business sales by [Number]% in [Timeframe] through effective cross-selling, exceptional customer service and cold calling.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Sold discount health plans

Education

LPN Certificate - Nursing

Shelton State Community College
Tuscaloosa, AL
11.1986

Skills

  • Customer service
  • Customer service abilities
  • Customer service standards
  • Customer service and engagement
  • Mastery of customer service
  • Customer service professional

Timeline

Customer Service

Hilton (work From Home)
01.2018 - 11.2019

Lead Generation Specialist

Lead Orchard
10.2014 - 11.2017

Sales Representative

International Association Of Businesses
02.2012 - 02.2017

LPN Certificate - Nursing

Shelton State Community College
Tanya Fleury