Tanya Flournoy
Charlotte,NC
Summary
Experienced service representative with a friendly and approachable demeanor. Adept at handling customer inquiries, resolving issues, and processing requests in fast-paced environments. Demonstrates commitment to providing exceptional service by utilizing innovative problem-solving techniques. Proactive and highly organized with strong leadership skills, capable of effectively managing schedules, meeting productivity, and prioritizing tasks. Committed to delivering efficient and reliable results both independently and as part of a team.
Overview
10
10
years of professional experience
Work History
Dispatcher
Roadside Towing and Recovery
03.2015 - Current
- Assist with emergency and non-emergency calls in need of immediate help, uploading call logs, providing answers to questions, trouble shooting, retrieval of information data from all departments, while supervising the field units’ routes to prioritize organize their schedules.
- Direct routes, and tracking of 5 fleet vehicles.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Analyze call patterns to predict peak times, while adjusting staffing levels accordingly for optimal coverage.
- Respond to customer emails, managed accounts, and invoicing.
Med Management Assistant
Step By Step
03.2023 - 01.2024
- Scheduling of staff and patient appointments.
- Provided lab support for the clinic and outsourced lab.
- Assisted physician with patient needs, and prescription issues.
- Handled all pre-authorizations for multiple insurance companies.
- Managed lab data and supply orders, while keeping the lab in compliance with healthcare regulations and safety standards, to maintain accreditation and legal requirements.
- Facilitated communication between medical staff, administrative staff, and patients to ensure high-quality patient care and satisfaction.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
Field Appraiser (Contract)
Mecklenburg County Tax Accessors Office
06.2022 - 01.2023
- Proven ability to provide accurate appraisals within a timely manner while maintaining a high level of customer service.
- Assisted training new tech on procedures, and best practices within the field appraisal profession.
- Collection of data for residential properties including location, size, age, condition, and any improvements made.
- Responsible for discovering, listing, and valuing all taxable property within Mecklenburg, county and provides for equalization of all such properties to ensure fair and equitable taxation.
- Achieved high levels of client satisfaction by delivering accurate, timely appraisals that met specific requirements set forth in each assignment order.
Marketing Admin (Contract)
ELGi Compressors
02.2022 - 06.2022
- Development and implementation of effective marketing strategies to increase brand awareness.
- Weekly review with production team of campaigns, to ensure advertisements and social media accounts meet industry standards.
- Order fulfillment for promotional items.
- Responsible for marketing expense reports, materials, and brochures.
- Create and manage budgets, and monitor spending.
- Directed and coordinated delivery, set-up, promotional items for trade shows, delegating with team members.
- Collaborating with 4 locations to ensure consistency in branding throughout the company.
Assistant
Dreams and Visions
03.2020 - 05.2022
- Assisted owner with daily operations for adolescent group home.
- Documentation, case notes, and supply purchasing.
- Assisted residents with educational assignments and daily medication, preparation, and planning of group activities.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Increased efficiency by implementing new processes and providing administrative support to management.
Patient Access III
Children’s Healthcare of Atlanta
04.2019 - 02.2020
- Responsible for collecting patient details, preparing admission & discharge documentation, explanation of policy and procedures, assists with patient queries, concerns, and complaints.
- Promoting high-quality customer service to enhance patient satisfaction and the facility’s reputation.
- Ensure patients receive timely and efficient care, contributing to positive healthcare outcome.
- Support medical care team, helping to streamline patient processing to improve customer satisfaction and help keep appointments on schedule.
- Prioritize multiple responsibilities, while handling interruptions, from sales representatives, vendors, and deliveries.
Education
EMT Certified BLS -
Hartford EMS/Fire Rescue
Hartford, CT11.2017
BS Biology -
North Carolina A&T State University
Greensboro, NC05.1999
Skills
- Critical Thinking
- Analytical Skills
- Creativity
- Clerical Support
- Conflict Resolution
- Customer Satisfaction
- Data Analysis
- Consulting
- Team Leadership
- Customer Relations
- Prioritizing Task
- Effective Communication
- MS Office (Excel, PowerPoint, Outlook, Word, OneDrive, SharePoint)
Trainingcertificates
- CPR Certification
- (BLS) Certification
- Licensed Real Estates Appraiser
- USPAP Training
Timeline
Med Management Assistant
Step By Step
03.2023 - 01.2024
Field Appraiser (Contract)
Mecklenburg County Tax Accessors Office
06.2022 - 01.2023
Marketing Admin (Contract)
ELGi Compressors
02.2022 - 06.2022
Assistant
Dreams and Visions
03.2020 - 05.2022
Patient Access III
Children’s Healthcare of Atlanta
04.2019 - 02.2020
Dispatcher
Roadside Towing and Recovery
03.2015 - Current
EMT Certified BLS -
Hartford EMS/Fire Rescue
BS Biology -
North Carolina A&T State University
Similar Profiles
Nichole DeisNichole Deis
Dispatch Manager at Roadside Towing And RecoveryDispatch Manager at Roadside Towing And Recovery
Ashley TyreeAshley Tyree
Administrative Assistant to the President at Anytime Towing & Roadside ServiceAdministrative Assistant to the President at Anytime Towing & Roadside Service
Aric WilsonAric Wilson
Automotive Technician at AD Automotive & MGM Towing Roadside AssistanceAutomotive Technician at AD Automotive & MGM Towing Roadside Assistance