Tanya Flynn
Office Manger
Los Angeles,CA
Summary
Driven detective with experience leading serious and complex investigations. Skilled at intelligence interviews and statement taking. Demonstrates detailed evidence collection and analysis.
Experienced Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
20
20
years of professional experience
Work History
General Manager
The Players Conservatory
STUDIO CITY, CA
10.2018 - Current
- Directed day-to-day operations of The Players Conservatory Acting School
- Prepared range of written communications, documents and reports.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Liaised directly with customers to meet needs and seek to increase satisfaction and loyalty.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Assigned and arranged training for faculty to enrich skills and improve teaching techniques, maintaining quality standards.
- Scheduled staff meetings to discuss curriculum, progress of students and new initiatives, establishing collaborative culture.
- Oversaw budget to calculate expenditures, assets and liabilities.
- Prepared for upcoming school year by setting goals, implementing new strategies and ordering supplies, maintaining organised workflow.
- Counselled students to elevate achievement levels and support emotional, social and personal development.
Administration Manager
Seven Kings Entertainment
Los Angeles , USA
01.2014 - 10.2018
- Handled client correspondence and internal communications in professional manner.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Booked and paid for business travel and accommodation, communicating booking information to relevant staff.
- Booked and coordinated equipment maintenance to meet operational needs.
- Planned office events by reserving venues, communicating schedules and coordinating setup.
- Acted as the first point of contact for all external communications and disseminated all pertinent information to appropriate persons.
- Monitored spending and processed payroll, working closely with accounts team to complete on time each month.
- Developed and maintained efficient and clear filing systems for entire organisation.
- Supervised payroll, electronic deposits and employee pay adjustments.
- Processed transaction documents, verified entries and compared system reports to balances.
- Maintained accounts receivable documentation electronically and on paper.
- Devised and observed bookkeeping procedures and policies for increased transaction transparency and accountability.
- Produced financial reports by compiling, assessing and summarizing transactions for presentation to management.
POLICE DETECTIVE
THE METROPOLITAN POLICE SERVICE
LONDON, UK
01.2004 - 01.2014
- Provided necessary care for victims and witnesses, utilising empathy and ethics following policies.
- Prepared reports on outcomes of investigations accurately for prosecuting attorneys to facilitate increased conviction rates.
- Analysed and interpreted data, bringing new evidence and intelligence to enquiries, helping to solve investigations.
- Supported and utilised National Intelligence Mode throughout investigations to identify, manage, analyse and disseminate priority offenders.
- Prioritised large case load of crime to avoid missing details and bring offenders to justice.
- Responded to safeguarding concerns and managed risks with cases to protect vulnerable people.
- Completed appropriate risk assessment for victims and offenders to identify vulnerability and implement suitable measures to negate risks and protect victims.
- Undertook searches of premises of arrested individuals, seizing incriminating items to help with investigations and prosecution.
- Prepared papers for court and gave clear rationale and updates on cases to prosecuting offices.
- Assessed threats and risks in order to develop and implement strategies to investigate serious and complex crimes.
- Calmly dealt with distressing material when viewing, listening to interviews and reading materials to collect vital information for investigations.
- Handled and acted on any intelligence to identify prolific offenders or potential targets by building intelligence pictures.
- Prepared and conducted formal interviews with suspects, victims and witnesses, completing testimonies within agreed timeframes.
- Maintained ownership of investigations post charges through progression to family, criminal or coroners court hearings.
- Exercised daily to stay in shape and pass yearly physical fitness qualification testing.
Education
ACCREDITED FINANCIAL INVESTIGATOR - FINANCIAL INVESTIGATIOM
NATIONAL CRIME AGENCY
London, UKNIC - NATIONAL INVESTOGATORS EXAM - INVESTIGATION
METROPOLITAN POLICE COLLEGE
LONDON, UKPIP LEVEL 2 INVESTIGATOR - INVESTIGATION
METROPOLITANT POLICE SERVICE COLLEGE
LONDON, UKNATIONAL DIPLOMA - TOURISM AND SPANISH
FARNBOROUGH COLLEGE OF TECHNOLOGY
HAMPSHIRE, UKGCSEs - ENGLISH, MATHS, SCIENCE, HISTORY, GEOGRAPHY, ART
OAK FARM COMMUNITY SCHOOL
HAMPSHIRE, UKSkills
Deadline-orientated
Timeline
General Manager
The Players Conservatory
10.2018 - Current
Administration Manager
Seven Kings Entertainment
01.2014 - 10.2018
POLICE DETECTIVE
THE METROPOLITAN POLICE SERVICE
01.2004 - 01.2014
ACCREDITED FINANCIAL INVESTIGATOR - FINANCIAL INVESTIGATIOM
NATIONAL CRIME AGENCY
NIC - NATIONAL INVESTOGATORS EXAM - INVESTIGATION
METROPOLITAN POLICE COLLEGE
PIP LEVEL 2 INVESTIGATOR - INVESTIGATION
METROPOLITANT POLICE SERVICE COLLEGE
NATIONAL DIPLOMA - TOURISM AND SPANISH
FARNBOROUGH COLLEGE OF TECHNOLOGY
GCSEs - ENGLISH, MATHS, SCIENCE, HISTORY, GEOGRAPHY, ART
OAK FARM COMMUNITY SCHOOL