Tanya Frazier

Welcomed residents, guests, and vendors while ensuring excellent customer service.

Facilitated efficient conflict resolutions.

Communicated necessary steps for resolving customer requests effectively and timely.

Maintained community safety through regular patrols.

Identified exact positions of safety equipment including fire extinguishers and hoses.

Compiled daily activity, special order, and incident reports.

Regulated access for tenants, visitors, and vendors.

Allocated vehicle parking passes for residents and guests.

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• Established effective partnerships with property owners ,Section 8 reps and multiple housing authorities optimizing client transition resources.
• Maintained effective communication with government bodies to oversee housing inspections and regulatory compliance.
• Handled rental deposits and payments according to regulations.
• Supported high-risk tenants by helping them with their credit, income, and housing application presentations.
• Delivered consistent support to clients after relocation, aiding smooth settlement into new environments.
• Elevated customer satisfaction ratings by providing outstanding service in all stages of the relocation process.
• Created customized relocation plans tailored to each client''s specifically needs and circumstances.
• Worked with real estate professionals to identify appropriate housing choices, aligning with clients' tastes and financial criteria.

Enhanced team output through continuous performance monitoring and constructive advice.

Ensured team members adhered to established processes and quality standards.

Balanced daily cash and credit transactions, ensuring accurate deposits.

Strengthened customer relations using an optimistic attitude and attentive response.

Developed strong vendor relationships ensuring timely supply of services and materials.

Assessed client needs to develop targeted improvements for products and services.

Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Hired managed developed and trained staff established and monitored goals. Conducted performance reviews and administered salaries for staff.

Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Delegated task to administrative support staff to organize and improve office efficiency.

Compiled bi-weekly payroll for number of employees.

Optimized organizational systems for payment collections, AP/AR, deposits and record keeping. Input sale's for salesman commission and Branch forecast.

Liaised with local governments to meet regulatory requirements. Oversaw the process of maintaining UL certification updates.

• Demonstrated vacant rental units to prospective tenants for optimal occupancy.
• Evaluated unit preparedness to adhere to rental regulations.
• Supported clients in understanding lease agreements and managing claims.
• Handled multiple accounts to ensure timely rental deposits, lease renewals and issue resolution.
• Generated reports monitoring rental deposits and payments.
• Conducted market research to identify new opportunities and enhance service offerings.
• Increased client satisfaction by resolving customer inquiries and issues promptly.
• Informed clients of policies and procedures.
• Regularly achieved compliance standards by staying informed on regulatory updates.