Tanya Galli
McHenry,IL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager
CraftJack
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed and nurtured $3.75 million in 2023 Business
- Earned trust from management to handle and de-escalated a escalated customers
- Nurtured Franchise and Priority Accounts
- Led the department in Save percentage
General Manager
Absolute Storage Management
06.2021 - 02.2022
- Maintain property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Prepare reports by collecting, analyzing, and summarizing data and trends
- Maintain property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, get estimates for repairs on the premises, and setting up contracts for landscaping and snow removal
- Manage cash drawer, petty cash, accounts receivables, attaching all needed documents into payables for the accountant, collection calls, buy out agreements, abandonment agreements and auctions.
Administrative Assistant
Doc’s Dumpsters Inc.
02.2017 - 06.2021
- Manage and advise client rental agreements, including assessing needs of the customer to ensure satisfaction
- Account for and maintain a comprehensive list of inventory products and services offered
- Process account receivables using software provided and documenting all charges made in accounts and Excel
- Communicate with clients via either phone or email to address and amend any complaints customers in order to improve client retention and satisfaction
- Coordinate operations on deliveries and pickups daily
- Compile and record all paperwork as well as communicating and dispatching drivers live to ensure maximized profits.
Education
General Education, Medical Billing & Coding, CNA -
McHenry County College
Graduated -
McHenry High School- West Campus
06.2006
Skills
- Multitasking while maximizing efficiency
- Computer and phone skills
- Quality leadership, communication and supervision
- Microsoft Word, Excel and Outlook knowledge
- Persuasive Negotiations
- Customer Training
- Revenue Generation
- Sales Analysis
- Customer Relationship Management (CRM)
- Revenue Growth
- Teamwork and Collaboration
- CRM Systems
Timeline
Account Manager
CraftJack
03.2022 - Current
General Manager
Absolute Storage Management
06.2021 - 02.2022
Administrative Assistant
Doc’s Dumpsters Inc.
02.2017 - 06.2021
General Education, Medical Billing & Coding, CNA -
McHenry County College
Graduated -
McHenry High School- West Campus
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