Tanya Garay
Delavan,WI
Summary
Results-oriented Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Town Bank
08.2022 - Current
- Oversaw operations, including training, scheduling and facility management
- Cross-sold products and services aligning with customer needs including deposit, loan and retirement products
- Ensured compliance of all department, bank and regulatory policies and procedures.
- Conducted meetings to keep team members informed and motivated
- Oversaw adherence to all security procedures established to ensure safety for employees and customers
- Trained and mentored new employees, fostering positive work environment that led to higher retention rates.
- Implemented service improvements to enhance sales cycle.
- Performed duties of Branch Manager in his/her absence
- Managed Branch audits and demonstrated strong adherence to BSA/AML requirements.
Relationship Banker
Town Bank
11.2020 - 08.2022
- Opened/Serviced client accounts and assisted them with all financial needs including wires, personal loans, and digital banking
- Connected clients with business partner experts to further assist with specialized needs.
- Monitored accuracy of customer information in system.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Bank Teller
Town Bank
09.2019 - 11.2020
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
Some College (No Degree) - Biology
UW-Milwaukee
Milwaukee, WIHigh School Diploma -
Badger High School
Lake Geneva, WI06.2013
Skills
- Proficient in Microsoft Applications
- Ability to work well both independently and with others
- Strong verbal and written communication skills
- Staff Training
- Cash Flow Management
Awards
Ace customer service award, Town Bank, 2020
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Town Bank
08.2022 - Current
Relationship Banker
Town Bank
11.2020 - 08.2022
Bank Teller
Town Bank
09.2019 - 11.2020
Some College (No Degree) - Biology
UW-Milwaukee
High School Diploma -
Badger High School
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