Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanya Gardner

Modesto

Summary

Dedicated and service-driven professional with experience as a Hotel Front Desk Supervisor and In-Home Supportive Services Caregiver, bringing over 12 years of leadership, empathy, and procedural accuracy to dynamic environments. Skilled in managing high-volume guest operations, resolving client concerns with discretion, and coordinating cross-functional teams for optimal outcomes. Demonstrates compassionate care and cultural sensitivity when supporting individuals with diverse needs in private residential settings. Working towards an Associate of Science degree in Criminal Justice, strengthening a foundation in legal systems, ethical standards, and community-focused communication. Committed to leveraging multidisciplinary expertise to contribute meaningfully to public service roles within the criminal justice and law enforcement sectors.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Supervisor

Baymont By Wyndham
07.2023 - 01.2025
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure the timely completion of tasks and room readiness.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
  • Assisted in developing promotional strategies to attract new guests and retain existing clientele.
  • Collected room deposits, fees, and payments.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.

Caregiver

In Home Supportive Services
02.2012 - 01.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Education

Associate of Science - Criminal Justice

Southern New Hampshire University
Manchester, NH
04-2026

Skills

  • Staff training and development
  • Cash handling expertise
  • Complaint handling
  • Reservation management
  • Microsoft office
  • Guest relations
  • Front office operations
  • Team leadership
  • Adaptability and flexibility
  • Hotel operations
  • Public relations
  • Analytical thinking
  • Conflict resolution
  • Professionalism
  • MS office
  • Payment processing
  • Inventory control
  • Staff supervision
  • Sales and promotions
  • Vendor relationships

Certification

  • Fully Accredited Professional Counseling Diploma Course-Kew Training Academy- Karen E Wells
  • NLP Master Practitioner-The Academy of Modern Applied Psychology-Kain Ramsay
  • Mental Health and Wellness Professional (MHW) Diploma Course-The Academy of Modern Applied Psychology-Kain Ramsay

Timeline

Hotel Front Desk Supervisor

Baymont By Wyndham
07.2023 - 01.2025

Caregiver

In Home Supportive Services
02.2012 - 01.2022

Associate of Science - Criminal Justice

Southern New Hampshire University

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