Tanya Garza
Alton,TX
Summary
My blend of strong organizational abilities skills led to significant improvements in team efficiency and customer relations, showcasing my capacity to drive results and foster positive engagements. I am proficient at multitasking and performing well under pressure to achieve goals and meet expectations.
Overview
5
5
years of professional experience
Work History
Lead, Customer Services
Account Management
04.2022 - Current
- Developed and implemented customer service policies and procedures.
- Participated in weekly team meetings to discuss process changes and improvements, as well as address challenges faced as a team.
- Managed escalated customer complaints, ensuring timely resolutions while maintaining professional rapport.
- Efficient at utilizing tools and resources to provide the best assistance possible
Rep 2 Customer Service
Billing
06.2019 - 03.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Mission High School
Mission, TXSkills
- Strong organizational and time management skills
- Attention to detail
- Approachable
- Capacity for learning new skills quickly
- Problem solving skills
- Strong emotional intelligence
- Ability to work independently
Accomplishments
ECAF POC
Top Lead 2023 4th QTR
All Star Lead
Bridge Lead
New Lead Mentor
Timeline
Lead, Customer Services
Account Management
04.2022 - Current
Rep 2 Customer Service
Billing
06.2019 - 03.2022
Mission High School
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