Ta'Nya Gayle
Autaugaville,AL
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Conduent
10.2021 - 05.2024
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs
- Communicated with customers via phone, email and online chats
- Guided customers through troubleshooting, navigating company site and using services
- Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
Education
High School Diploma -
Prattville High School
Prattville, AL06-2021
Skills
- Collaborative problem solver
- Able to thrive in fast paced environment
- Strong Verbal and Written Communication skills
- Ability to de-escalate
- Ability to work independently and efficiently
- Detail oriented
- Proficiency with windows-based software applications
- Ability to navigate through multiple systems
- Commited to providing the best customer experience
Timeline
Customer Experience Associate
Conduent
10.2021 - 05.2024
High School Diploma -
Prattville High School