Overview
Work History
Education
Skills
Timeline
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Ta'Nya Gayle

Autaugaville,AL

Overview

3
3
years of professional experience

Work History

Customer Experience Associate

Conduent
10.2021 - 05.2024
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs
  • Communicated with customers via phone, email and online chats
  • Guided customers through troubleshooting, navigating company site and using services
  • Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.

Education

High School Diploma -

Prattville High School
Prattville, AL
06-2021

Skills

  • Collaborative problem solver
  • Able to thrive in fast paced environment
  • Strong Verbal and Written Communication skills
  • Ability to de-escalate
  • Ability to work independently and efficiently
  • Detail oriented
  • Proficiency with windows-based software applications
  • Ability to navigate through multiple systems
  • Commited to providing the best customer experience

Timeline

Customer Experience Associate

Conduent
10.2021 - 05.2024

High School Diploma -

Prattville High School

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Ta'Nya Gayle