Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Gholson-White

Glen Burnie,United States

Summary

Well-qualified and dedicated Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

19
19
years of professional experience

Work History

Multi-Site Assistant Property Manager

Harbor Group Management Company
02.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Assistant Property Manager

Fairfield Residential Company Villages At Marley
07.2022 - 02.2023
  • Handled tenant complaints promptly and appropriately and other support services.
  • Proficient in utilizing spreadsheet tracker to monitor delinquency and collection efforts.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Processed security deposit refunds.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.

Leasing Manager

Fairfield Residential Company Villages At Marley
12.2021 - 07.2022
  • Collected, completed and processed lease applications.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Established key relationships with potential leasers and renters.
  • Created and submitted daily reports on leasing activities.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Explained terms of lease and amounts to be paid to tenants.

Leasing Manager 3

CJ Management LLC Villages At Marley
10.2011 - 12.2021
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Managed daily and weekly marketing and leasing plans.
  • Created and submitted daily reports on leasing activities.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.

Assistant Property Manager

UDR Realty Trust Lakeside Mill Apt's
02.2004 - 10.2011
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Processed security deposit refunds.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Education

High School Diploma -

Walbrook Senior High School
Baltimore, MD
06.1990

Skills

  • Onesite, Yardi, Yardi Voyager, Ops, Blue moon, Anyone Home, Radix, Yield-star, Proficient in Microsoft word, Excel and Outlook
  • Excellent leader-ship skills, Team Building, Training, Customer Service driven and sales experienced
  • Outstanding communication skills to function with high intensity and fast paced environments
  • Able to maintain professional relationships with all levels of staff, co-workers, management, owners, vendors and third party reps
  • Deposits Management, Performance Assessment, Security Deposit Refunds, Business Processes and Procedures, Rent Collection, Policy and Procedure Enforcement and Assist Property Manager in daily property operations

Timeline

Multi-Site Assistant Property Manager

Harbor Group Management Company
02.2023 - Current

Assistant Property Manager

Fairfield Residential Company Villages At Marley
07.2022 - 02.2023

Leasing Manager

Fairfield Residential Company Villages At Marley
12.2021 - 07.2022

Leasing Manager 3

CJ Management LLC Villages At Marley
10.2011 - 12.2021

Assistant Property Manager

UDR Realty Trust Lakeside Mill Apt's
02.2004 - 10.2011

High School Diploma -

Walbrook Senior High School

Similar Profiles

CREATE PROFILE
Tanya Gholson-White