Tanya Giordan
Kettle Falls
Summary
Versatile and achievement-oriented professional, excelling in office management and customer service. Demonstrated ability to maintain confidentiality, streamline office operations, and enhance customer relations. Skilled in data entry and clear communication, significantly improving operational efficiency and client satisfaction.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Office Manager
Lueck's Plumbing LLC
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Commercial Lines Insurance Producer
SCF of AZ
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Performed policy renewal and record retention.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Analyzed complex policies for accuracy and compliance, ensuring adherence to regulatory requirements and minimizing risk exposure.
- Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
- Offered detailed information about products and binding coverage.
- Collaborated with colleagues to develop innovative marketing strategies that attracted new commercial insurance clientele.
Paralegal
Favour, Moore, and Whilhelmson
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
Lay Up Line Operator
Boise Cascade
07.2019 - 08.2023
- Monitored production line to ensure smooth operation and identify any issues.
- Maintained equipment for optimal performance and reduced downtime.
- Improved product quality by diligently inspecting items on the line.
- Trained new team members to enhance productivity and safety.
- Checked materials to ensure they met specifications before processing.
- Collaborated with team to maintain workflow and meet deadlines.
- Followed safety protocols to prevent accidents and ensure a safe working environment.
- Utilized machinery to produce components at a consistent pace.
- Assisted in troubleshooting equipment issues to minimize delays.
Northern AZ Paralegal Services
Self Employed
03.2013 - 06.2015
- Conducted legal research to support attorney case preparation.
- Assisted attorneys in drafting legal documents, enhancing case accuracy.
- Improved efficiency by managing client correspondence.
- Organized case files for streamlined legal processes.
- Drafted legal memoranda, supporting case strategy development.
- Prepared documents for court filings to ensure timely submissions.
- Facilitated communication with clients, improving case updates.
Education
Associate of Applied Science -
Phoenix College
Phoenix, AZAssociate of Applied Science - Paralegal
National Paralegal Institute
Phoenix, AZ01-2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
Certification
Certified Nursing Assistant, 2024 Washington State
Certified Legal Document Preparer= 2015 Arizona State
Timeline
Lay Up Line Operator
Boise Cascade
07.2019 - 08.2023
Northern AZ Paralegal Services
Self Employed
03.2013 - 06.2015
Office Manager
Lueck's Plumbing LLC
Commercial Lines Insurance Producer
SCF of AZ
Paralegal
Favour, Moore, and Whilhelmson
Associate of Applied Science -
Phoenix College
Associate of Applied Science - Paralegal
National Paralegal Institute
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