Tanya Goodson
Union City,GA
Summary
Knowledgeable customer service representative with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Overview
12
12
years of professional experience
Work History
Trainer Assembler Lead
Material In Motion
01.2023 - Current
- Train new and existing line workers on packaging procedures, equipment operation, and safety regulations
- Ensure compliance with company policies, industry standards, and quality control measures
- Monitor production lines to identify inefficiencies and implement process improvements
- Conduct hands-on demonstrations and provide coaching to improve worker performance
- Promote a safe work environment by reinforcing best practices and reporting hazards.
Customer Service Representative
AT&T
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Retail Sales Consultant
Xfinity
12.2012 - 01.2023
- Provides excellent customer service, answer questions, and helps customers understand their account statements
- Demonstrate products and share sales know-how and maintain detailed knowledge of products and competitive information
- Achieve sales goals, and make recommendations for products that meet customers' needs
- Provide customers onboarding and ensure customers understand how to use products and services
- Partner with customer care, participate in team huddles, and contribute to a fun and competitive environment
- Resolved customer complaints promptly, maintaining a positive brand image.
Education
Certificate - Administrative Assistant
DT&CC
Georgetown, DE01.1999
Diploma -
Laurel High School
Laurel, DE01.1992
Skills
- Customer Service
- Record Maintenance
- Time Management
- New hire training
- Supplies Management
- Data Entry
Key Qualifications
- 10+ years of customer service and sales experience.
- Highly skilled at managing customer’s needs and problem solving in a timely manner.
- Proven ability to handle multiple, competing priorities in an effective and efficient manner.
Timeline
Trainer Assembler Lead
Material In Motion
01.2023 - Current
Customer Service Representative
AT&T
01.2022 - Current
Retail Sales Consultant
Xfinity
12.2012 - 01.2023
Diploma -
Laurel High School
Certificate - Administrative Assistant
DT&CC
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