Summary
Overview
Work History
Education
Skills
Certification
Coursework
Timeline
Generic

TANYA ALVELO

Baltimore,Maryland

Summary

Customer service manager with more than 30 years of experience. Consistently exceeding customer/employee expectations. Ambitious, enthusiastic, and passionate about providing exemplary service. I am seeking a position in a fast-paced environment. I am valued as a critical support pillar for the team and will maintain the utmost discretion when dealing with sensitive data and respect the importance of privacy.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Subcontractor

Instawork
01.2023 - Current
  • Requested to work as needed for site preparation, set up and breakdown events, security, bartending, cross guard, parking attendant, catering and maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with Captains and team members to ascertain specifics of duties..
  • Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
  • Maintained a
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
  • Maintained a 5.0 star rating. Reliable, hard working, displaying leadership skills. Requested at all Bookings.

Owner Operator

Bossmode Productions (a management company)
10.2022 - Current
  • Book all events
  • Provide excellent service including Management services, Catering, Bartending, Event decorating, Provide bartenders, servers, photographer, security, promoters, live bands, and DJ services
  • Set up/breakdown events.

Owner Operator

Julia’s Kitchen
04.1997 - Current
  • Catering food orders, providing presentation, delivery and wholesome delicious food to all events, parties, weddings, birthdays, Anniversaries, repasts, etc.....
  • Oversaw daily operations of the department, ensuring a safe and smooth workflow and timely completion per order, per event.
  • Maintaining a harmonious working environment conducive to productivity and custyomer satisfaction.


Manager

Sizzle
01.2017 - 10.2023
  • Conduct Inventory counts and maintain Inventory records on all equipment and supplies on a daily, weekly, and monthly basis
  • Prepare schedules for over 30 employees
  • Train employees in customer hospitality/guest relations by setting the pace for a friendly family orient atmosphere
  • Maintain record keeping/filing for employee and company files
  • Planning and preparations for events and reservations/meetings
  • Design clerical documents and contracts needed to maintain a successful business.

Supervisor

Safari Bar & Grill
08.2021 - 12.2022
  • Conduct Inventory counts and maintain Inventory records on all equipment and supplies on a daily, weekly, and monthly basis
  • Supervise Bar and liquor costs
  • Plan events, reservations, provide entertainment
  • Set up/breakdown events.

Planning Clerk

Ryder
05.2019 - 01.2022
  • Conduct Inventory counts and maintain Inventory records on all equipment and supplies on a daily, weekly, and monthly basis
  • Plan appointments for the vendors
  • Maintain record keeping/filing for company files
  • Prepare clerical documents for drivers
  • Trained employees and leads
  • Process accounts
  • Responsible for effectively communicating with clients via phone, conference call or email.

Manager

Abingdon Grill
06.2020 - 09.2021
  • Recommended to open a new facility and oversaw the remodeling of it
  • Built a great rapport with the local venders needed to set up accounts needed on the operational end
  • Prepared the restaurant for initial state inspections needed to open with great success
  • Supervised 20 employees, scheduled work hours, resolved conflicts, determined salaries
  • Determined staffing requirements, and interviewed, hired, and trained new employees, and oversaw those personnel processes
  • Prepared the employees with the proper training and certifications needed to safely serve food and drinks
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Warehouse Tech- Administrative Assistant

Charter Communications
01.2014 - 01.2016
  • Created orders for Construction projects in the cable field for Georgia and Alabama
  • Maintained and entered all Inventoried items on daily basis into a data base system for scheduled days for either pick up or shipping within the Georgia and Alabama region
  • Performed transfers of products at other Charter locations worldwide
  • Processed Accounts for both Georgia and Alabama clients
  • Responsible for effectively communicating with clients via phone, conference call or email to address any concerns or emergencies
  • Maintained a filing system for all daily transactions
  • Responsible for all office supply orderings as well as parts needed in the warehouse to satisfy orders.

Supervisor

High Museum of Art
01.2013 - 01.2014
  • Managed staff, prepared work schedules payroll and assigned specific duties
  • Managed and inventoried the movement of goods in and out of the facility
  • Reviewed financial statements including invoices
  • Performed inspections on the team members to ensure the upkeep as well as the safety of the facility
  • Trained all new team members in the daily, weekly, and monthly duties in the facility to prepare them for performance reviews to keep them in the path for promotion.

Assistant Manager

A Clean Direction
01.2012 - 01.2013
  • Hired as a sub-contractor to Manage a group of team members to perform several duties at several sites within the entire State of Florida such as: Cleaning, securing repairing, inspecting Residential, Commercial, Bank & Hud owned Homes as well as private owned homes and businesses, preparing them for pre foreclosure sale, as well as maintaining them on a weekly basis.

General Manager

Taco Bell
01.2010 - 01.2012
  • Recommended to open a new facility and oversaw the remodeling of it
  • Supervised 50 employees, scheduled work hours, resolved conflicts, determined salaries
  • Determined staffing requirements, and interviewed, hired, and trained new employees, and oversaw those personnel processes
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manager

McDonalds
01.1987 - 01.2010
  • Executed daily store operations such as cash management, food ordering and managing food cost
  • Managed staff, prepared work schedules, payroll and assigned specific duties
  • Manage and inventoried the movement of goods into and out of production facilities
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
  • Hired, trained and orientated new employees and managers.

Education

Bachelor’s degree Credits -

HU University
Oakbrook, Illinois
01.2009

Edgewood Senior High school -

Edgewood, Maryland
01.1990

Skills

  • Administrative procedures
  • Conflict resolution
  • Customer relationship
  • Excellent problem-solving
  • Leadership
  • Ability to multi-task
  • Leadership team-building skills

Certification

  • Serv Safe Certification, Baltimore, Maryland, 01/2021
  • Tip Certified, Baltimore, Maryland, 01/2021
  • Crowd Management Certificate, Baltimore, Maryland, 01/2021

Coursework

  • AOC
  • BOC
  • ASM
  • BSM
  • EMP
  • RLP

Timeline

Subcontractor

Instawork
01.2023 - Current

Owner Operator

Bossmode Productions (a management company)
10.2022 - Current

Supervisor

Safari Bar & Grill
08.2021 - 12.2022

Manager

Abingdon Grill
06.2020 - 09.2021

Planning Clerk

Ryder
05.2019 - 01.2022

Manager

Sizzle
01.2017 - 10.2023

Warehouse Tech- Administrative Assistant

Charter Communications
01.2014 - 01.2016

Supervisor

High Museum of Art
01.2013 - 01.2014

Assistant Manager

A Clean Direction
01.2012 - 01.2013

General Manager

Taco Bell
01.2010 - 01.2012

Owner Operator

Julia’s Kitchen
04.1997 - Current

Manager

McDonalds
01.1987 - 01.2010

Bachelor’s degree Credits -

HU University

Edgewood Senior High school -

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TANYA ALVELO