Tanya Grimmesey

Oversee daily operations $61M, 180-employees, direct all departments ; encorporate sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.

Excelled in building and motivating leadership and hourly teams. Developed many entry-level associates to leadership positions and became one of the primary trainers of new Night Operations Assistant Store Managers in the district.

Responsible for the hiring, staffing and overseeing the scheduling for driving world class customer service.

General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store appearance.

Staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns.

Supervising Store Associates to include interviewing, hiring, motivating, coaching, training,developing, and communicating to associates. Performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.

Oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.

Maintain and operate all store equipment and systems as well as how to manage daily financial operations.

Develop a command of store standard operating procedures (SOP's), especially those involving Safety compliance.

Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. Work with key partners (Store Managers, Field Merchandising, MET Teams, outside Vendors and drivers) to plan merchandise placement and signing. Support stock integrity through inventory management processes.

• Conducted regular meetings with staff members to discuss progress updates, challenges faced in daily operations along with possible solutions for continuous improvement efforts.
• Collaborated with other departments such as sales or customer service teams to ensure alignment of business goals across all functional areas impacting freight operations performance outcomes positively.
• Increased customer satisfaction by promptly addressing inquiries, resolving issues, and providing clear communication on shipment statuses.

• Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
• Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
• Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.
• Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
• Assist Management with daily operations of business. Opening, closing and overnights.