Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Gundy

San Antonio,TX

Summary

Reliable Courier known for high productivity and efficiency in task completion. Specialize in time management, route optimization, and customer service, ensuring timely deliveries and positive interactions. Excel in communication, adaptability, and problem-solving to navigate challenges and maintain client satisfaction.

Overview

15
15
years of professional experience

Work History

Courier/Delivery Driver

Door Dash
San
04.2022 - Current
  • Ensure timely delivery of over 1,200 items, adhering strictly to a 30-minute delivery window
  • Resolve delivery delays through proactive communication with customers, utilizing phone calls and text messages to coordinate
  • Uphold exceptional customer service standards, consistently achieving a 5-star customer rating while ensuring the high-quality condition of delivered items

Accu Billing and Credentialing
03.2019 - Current
  • Collect information to submit the correct CPT/ ICD-10 and Diagnosis codes to the insurance company via electronic web portal and/or HICFA 1500 Forms for prompt payment
  • Call insurance company/ third party for authorizations, reconsideration of denials, appeals and re-billing and denials of claims
  • Obtain all viable information to begin the credentialing process from each professional credentialing professional licensures that hold the following: LPC, LMFT, LMSW, Ph.D.s, M.D.s, etc., to BCBS, Aetna, Community First, TMHP, Magellan, Tricare East, Medicare, Optum/UHC, Molina, Beacon, Aetna Better Health, Amerigroup, Superior/Foster Care, Humana, Life Sync, EAP, Texas True Choice, Southwest Health Plan, and any other third-party insurance companies available depending on the county in which you provide services outside of Bexar County.
  • Update & maintain data in all Provider enrollment/credentialing forms or systems to include but not limited to CAQH, Texas Standard Application and NPPES
  • Obtain NPI and Taxonomy #s if needed as a individual or group NPI Type II
  • Periodically call insurance company for status reports on credentialing process

Business Manager/Remote

Gundy’s Enterprise
San Antonio, TX
03.2016 - Current
  • Manage comprehensive business operations, including budget planning, financial oversight, and resource allocation, to ensure efficient service delivery.
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Supervise organizational compliance with established procedures, maintaining a consistent application of business process outsourcing (BPO) practices.
  • Designed strategies for improving the quality of services provided by the organization.
  • Provided training sessions for employees on new software systems used in business operations.
  • Recommended process improvements that would reduce costs while increasing productivity.
  • Implemented safety protocols throughout the workplace to protect employees from harm.

Administrative Assistant/Supervisor/Health Aid /Project Assistant - Remote

Wolfords Angels Group Home
San Antonio, TX
10.2013 - 01.2020
  • Administered medication, monitored vital signs, and maintained patient rooms, ensuring a clean and safe environment for individuals with varying health conditions
  • Facilitated daily living activities, including dressing changes and support with orthopedic devices, enhancing patient comfort and recovery
  • Coordinated caregiver schedules and managed unforeseen staffing changes to ensure consistent care delivery
  • Processed inbound calls, meticulously documenting interactions to expedite issue resolution and improve service efficiency
  • Demonstrated proficiency in computer and telephone multitasking, rapidly navigating systems and accurately inputting data to keep pace with a dynamic work setting
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Created travel arrangements for senior managers according to their requirements.

Customer Service Representative

Insight Global Staffing contract temp service/Superior Health
08.2017 - 02.2019
  • Enhanced customer service protocols by recommending process improvements to streamline expense management
  • Managed a high volume of inbound calls, providing policy information and facilitating credit card authorizations for premiums
  • Delivered proactive assistance to patients, providers, and internal medical personnel, ensuring adherence to regulatory policies and safety guidelines
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative/Claims Adjuster

United Health Group
San Antonio, TX
01.2016 - 05.2016
  • Resolved a wide range of product and service inquiries, ensuring member enrollment and satisfaction by efficiently handling inbound and outbound communication
  • Collaborated with various teams to complete cross-functional tasks and contributed to projects, upholding high call center performance and quality metrics
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Registrar/Team Lead /ROI Specialist

Parrallon {Methodist Hospital}
San Antonio, TX
06.2009 - 12.2015
  • Protected patient privacy by verifying authorization and adhering to company policies, guaranteeing access to medical information was granted only to authorized parties
  • Provided exceptional customer service by handling inquiries from patients and providers in a call center environment, resolving issues with professionalism
  • Accessed patient charts to collect, abstract and extrapolate patient data.
  • Processed applications for admission and maintained accurate records.
  • Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
  • Provided guidance to staff on day-to-day operations related to registrar functions.
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Collected, evaluated and stored documents securely in permanent records.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Supported healthcare applications by monitoring security, performance and reliability.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.
  • Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.

Education

Bachelor of Science - Health Care Administration

University of Phoenix
Tempe, AZ
02-2015

Associate of Arts - Liberal Arts And Sciences

St Philips College
San Antonio, TX
05-2009

Skills

  • Package pickup and delivery
  • Delivery payment collection
  • Item tracking
  • Dispatch
  • Processing samples
  • Handheld scanning devices
  • Coordinating efficient routes
  • Attention to confidentiality
  • Business processes and procedures
  • Excellent driving skills
  • Returns pickup
  • Local routes
  • Traffic safety
  • Map reading
  • Delivery and pickup
  • GPS navigation
  • Time sensitive deliveries
  • Customer service
  • Relationship building and rapport
  • Valid Driver's license
  • Package delivery and Pick-up
  • Time management
  • Multitasking and organization
  • Verbal and written communication
  • Licensed driver in Tx

Timeline

Courier/Delivery Driver

Door Dash
04.2022 - Current

Accu Billing and Credentialing
03.2019 - Current

Customer Service Representative

Insight Global Staffing contract temp service/Superior Health
08.2017 - 02.2019

Business Manager/Remote

Gundy’s Enterprise
03.2016 - Current

Customer Service Representative/Claims Adjuster

United Health Group
01.2016 - 05.2016

Administrative Assistant/Supervisor/Health Aid /Project Assistant - Remote

Wolfords Angels Group Home
10.2013 - 01.2020

Registrar/Team Lead /ROI Specialist

Parrallon {Methodist Hospital}
06.2009 - 12.2015

Bachelor of Science - Health Care Administration

University of Phoenix

Associate of Arts - Liberal Arts And Sciences

St Philips College

Similar Profiles

CREATE PROFILE
Tanya Gundy