Tanya Haas
Sandpoint,ID
Summary
A friendly, energetic, hard working professional who regularly exceeds expectations. Great attention to detail, reliable, multi-tasker, punctual and trustworthy. Interested in employment with a company that values their staff and others at a high level. I believe in teamwork, honesty and compassion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hotel Ruby
Ponderay, ID
03.2023 - 04.2024
- Managed the Front Desk. Resolved any guest complaints promptly and courteously. Handled cash transactions.
- I am a GREAT multitasker and believe teamwork is key!
- Gave top notch customer service and greeted customers in a professional and friendly manner.
- Contributed to ensuring smooth processing of guest arrivals and departures.
- Answered multiple phone lines answering questions and making reservations.
- Filled in as the laundry attendant when needed.(Washing/drying/folding/cleaning/stocking)
- Ensured that all guest rooms met or exceeded the highest possible standards of cleanliness and maintenance through meticulous inspections.
- Managed upkeep of breakfast area to ensure a clean and organized environment for guests.
- Performed thorough cleaning and organization of shared spaces such as common areas and breakfast area, along with managing inventory replenishment for the store.
Floor Manager
Scenic Safaris/Mad River Tours
Jackson Hole, WY
10.2015 - 03.2022
- Provided coaching and training to employees on sales techniques, handling complex issues, and managing difficult customers in daily operations.
- Supervised employee performance and promptly resolved any arising issues.
- Provided customer support via phone calls, executed monetary transactions, equipped clients with appropriate attire for excursions and maintained accurate records. Conducted comprehensive safety briefings.
- Oversaw supply ordering and implemented procedures to ensure cleanliness and organization in assigned areas.
- Managed overnight trip packages and coordinated large group activities.
- Motivated and encouraged a team of 25 members to consistently provide superior customer service.
Guest Service Associate/Bartender - Seasonal
Spotted Horse Ranch
Jackson Hole, WY
07.2015 - 11.2015
- Managed arrangements for airport transportation, ensuring smooth transitions for incoming and outgoing guests.
- Provided welcoming and friendly interactions with guests, addressing them by name and maintaining eye contact, resulting in increased overall guest satisfaction.
- Provided excellent customer service as a Bartender for guests throughout their stay.
- Provided guests with information about local attractions, restaurants, and transportation options.
Dental Assistant
Tempe Smile Design
Tempe, AZ
04.2013 - 05.2015
- Prepared treatment areas for next patients by ensuring cleanliness of dental tools and equipment, organizing treatment rooms, and replenishing supplies
- Provided chair-side assistance for general dentistry, endodontic procedures, and oral surgery. Took digital X-rays.
- Ensured adequate availability of dental supplies for the office by closely monitoring inventory levels and promptly placing orders as needed.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Dental Assistant Program -
Pima Community College
Tucson, AZ2013
High School Diploma -
Mountain View High School
Tucson, AZ1996
Skills
- Highly Organized
- Communication Skills
- Time Management
- Teamwork
- Problem Solver
- Self Starter
- Multi-tasker
- Punctual
- People Person
- Honesty
- Leadership Experience
Computer Systems
- Cobalt, Fare Harbor, Resmark. Stayntouch. and Dentrix
Certification
- CDA - GC, RHS, ICE
Timeline
Front Desk Agent
Hotel Ruby
03.2023 - 04.2024
Floor Manager
Scenic Safaris/Mad River Tours
10.2015 - 03.2022
Guest Service Associate/Bartender - Seasonal
Spotted Horse Ranch
07.2015 - 11.2015
Dental Assistant
Tempe Smile Design
04.2013 - 05.2015
Dental Assistant Program -
Pima Community College
High School Diploma -
Mountain View High School
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