Summary
Work History
Skills
Language
Timeline
Generic

Tanya Hanvey

Brick,NJ

Summary

To leverage my strong communication and problem-solving skills to create a positive and supportive patient experience, contributing to a healthcare team that prioritizes patient satisfaction.

Work History

Hybrid/Caseworker processor

Affordable Housing Alliance
  • Answer client calls and manage a workload of client applications for two utility assistance programs
  • Utilize and enter information into two different systems (one for each program) to process applications in compliance with program guidelines
  • Carefully review documentation provided by clients to determine program eligibility and contact clients for any required documents that are missing
  • Communicate with clients via telephone, internet, and in-person and advise them of program requirements/status
  • Occasionally attend company and utility outreach events promoting the programs
  • Perform other duties as assigned and necessary for the administrative functioning of the department
  • Communication, teamwork, and the ability to multi-task are essential

Temp Manager

children's dental practice
  • Patient Scheduling and Flow: Managing appointment scheduling, ensuring efficient patient flow, and minimizing wait times
  • Front Desk Operations: Overseeing the front desk staff, including greeting patients, answering phones, and handling inquiries
  • Financial Management: Managing financial transactions, billing, insurance claims, and accounts receivable
  • Staff Management: Hiring, training, and supervising staff, including dental assistants, hygienists, and front desk personnel
  • Supply Management: Ordering and managing dental supplies and equipment
  • Compliance: Ensuring compliance with relevant health regulations and safety standards
  • Managed end-to-end payroll processing for staff

Medical Records Representative

Meridian Health Care
  • Prepared new patient charts
  • Mailed out requests for records when presented with completed and approved medical release
  • Pulled charts daily for scheduled patients and verified date of service was stamped on progress note
  • Entered lab results needed for review by the provider as per policies and procedures
  • Checked for patient identifying information on all documents
  • In coordination with established policies insured that payment information was verified for each scheduled patient
  • Called and verified each scheduled patient the day before scheduled appointment for reminder and confirmation
  • Responsible for insuring pertinent patient documents were included in patient’s charts
  • Pulling charts as needed for special audits, peer review, and refill requests
  • Filled in for receptionist when needed

Access Services / Registration Specialist

Meridian Health Care Clinic
  • Responsible for entering data to admit, transfer, or discharge patients
  • Input patient information into database
  • Verified physician referrals and insurance authorizations
  • Insured that all tasks were performed with in adherence to hospital rules and regulatory compliance
  • Responsible for insuring patients properly completed and signed all relevant insurance and hospital release forms
  • Responsible for informing and explaining financial options to patients, as well as, the collection and processing of payments
  • Responsible for maintaining accurate records of payments along with supporting documents reflecting all related transactions

Access Service/Out Patient
11.2024 - Current
  • Consistently evaluates documents and collects the financial obligation of the patient adhering to insurance and EMTALA regulations
  • Demonstrates a flexible work style with ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion
  • Adapts quickly to changing conditions, assimilating new processes into job functions, and taking ownership
  • Accurately collects, records, and reports complete information using interview techniques and critical thinking skills
  • Consistently demonstrates skill and knowledge of resources available to assist in critical decision
  • Consistently documents the status of tasks that support responsibilities in the workflow process in the appropriate locations
  • Consistently completes the financial workflow process using critical thinking skills and interview techniques
  • Works in collaboration with our Patients
  • Other duties and/or projects as assigned

Skills

  • Proficient in relevant computer applications, Epic

Language

Fluent Spanish

Timeline

Access Service/Out Patient
11.2024 - Current

Hybrid/Caseworker processor

Affordable Housing Alliance

Temp Manager

children's dental practice

Medical Records Representative

Meridian Health Care

Access Services / Registration Specialist

Meridian Health Care Clinic

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Tanya Hanvey