Tanya Harmon
Red House,WV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Office Manager
Council On Aging
Charleston, WV
05.2017 - 09.2020
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
Front Office Assistant
MedExpress
Cross Lanes, WV
02.2016 - 05.2018
- Greeted customers and provided assistance with inquiries.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Performed data entry of patient information into computer systems.
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Processed payments from customers using cash, credit cards or checks.
- Welcomed large volume of guests and improved overall customer service.
- Collected copays and account balance payments and updated account records.
Legal Assistant/Receptionist/paralegal
Mani Ellis & Layne, PLLC
Charleston, WV
10.2012 - 02.2016
- Social Security Disability
- Family Law
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Organized exhibits for trial proceedings.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Maintained inventory levels of office supplies necessary for day-to-day operations.
Accounts Payable Assistant
Alpha Natural Resources
Julian, WV
10.2011 - 10.2012
- Handling all Suppliers Inquires
- Checking that each Invoice is Valid
- Scanning/Filing Invoices
Education
BA - Criminology and investigations
West Virginia University
Morgantown, WV05.2011
Skills
- Inventory Control
- Administrative Support
- Workforce Management
- Vendor engagement
- Staff hiring
- Billing
- Call Management
- Inbound and Outbound Calling
- Data Entry
- Account updating
- Microsoft Office Suite
- Technical Support
- Customer consulting
- Spreadsheets
- Customer Education
- Call escalation
- Problem-solving abilities
- Call center procedures
- Multi-Task Management
References
References are available on request.
Timeline
Office Manager
Council On Aging
05.2017 - 09.2020
Front Office Assistant
MedExpress
02.2016 - 05.2018
Legal Assistant/Receptionist/paralegal
Mani Ellis & Layne, PLLC
10.2012 - 02.2016
Accounts Payable Assistant
Alpha Natural Resources
10.2011 - 10.2012
BA - Criminology and investigations
West Virginia University
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