Tanya Harmon
Red House
Summary
Diligent individual with thorough understanding of claim processing procedures and efficient handling of complex claims. Demonstrated ability to ensure accuracy and compliance, enhancing operational efficiency. Proven track record of utilizing attention to detail and analytical skills to resolve issues and support team success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative-REMOTE
UHG/OPTUM
11.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Save A Trip Specialist-WFH
Walgreens Boots Alliance
10.2024 - 11.2024
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Collaborated with marketing teams to develop promotional campaigns.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Performed data entry tasks accurately within specified timeframes.
Office Manager
Council On Aging
05.2017 - 09.2020
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
Front Office Assistant
MedExpress
02.2016 - 05.2018
- Greeted customers and provided assistance with inquiries.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Performed data entry of patient information into computer systems.
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Processed payments from customers using cash, credit cards or checks.
- Welcomed large volume of guests and improved overall customer service.
- Collected copays and account balance payments and updated account records.
Legal Assistant/Receptionist/paralegal
Mani Ellis & Layne, PLLC
10.2012 - 02.2016
- Social Security Disability
- Family Law
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Organized exhibits for trial proceedings.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Maintained inventory levels of office supplies necessary for day-to-day operations.
Accounts Payable Assistant
Alpha Natural Resources
10.2011 - 10.2012
- Handling all Suppliers Inquires
- Checking that each Invoice is Valid
- Scanning/Filing Invoices
Education
BA - Criminology and investigations
West Virginia University
Morgantown, WV05.2011
Skills
- Inventory Control
- Administrative Support
- Workforce Management
- Vendor engagement
- Staff hiring
- Billing
- Call Management
- Inbound and Outbound Calling
- Account updating
- Microsoft Office Suite
- Technical Support
- Customer consulting
- Spreadsheets
- Customer Education
- Call escalation
- Problem-solving abilities
- Call center procedures
- Multi-Task Management
- Excellent communication
- Data entry
- Critical thinking
- Active listening
- Customer service
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
References
References are available on request.
Timeline
Customer Service Representative-REMOTE
UHG/OPTUM
11.2024 - Current
Save A Trip Specialist-WFH
Walgreens Boots Alliance
10.2024 - 11.2024
Office Manager
Council On Aging
05.2017 - 09.2020
Front Office Assistant
MedExpress
02.2016 - 05.2018
Legal Assistant/Receptionist/paralegal
Mani Ellis & Layne, PLLC
10.2012 - 02.2016
Accounts Payable Assistant
Alpha Natural Resources
10.2011 - 10.2012
BA - Criminology and investigations
West Virginia University
Similar Profiles
KRISTIN GREENKRISTIN GREEN
Prior Authorization Department - Escalations Team at UHG/Optum RxPrior Authorization Department - Escalations Team at UHG/Optum Rx
Sridevi KrishnamurthySridevi Krishnamurthy
Team Leader - Project Management/SME Team Leader at UHG, United Health Group/OPTUMTeam Leader - Project Management/SME Team Leader at UHG, United Health Group/OPTUM
Anshul MalikAnshul Malik
Manager Software Engineering at Optum Global Solutions (UHG)Manager Software Engineering at Optum Global Solutions (UHG)