Tanya Hernandez
Arlington,TX
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients/employees via active listening and question response. Multitasking with expertise in handling high stress environments.
Overview
7
7
years of professional experience
Work History
Patient Representative
Methodist Medical Center
04.2023 - Current
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
Customer Service Representative
Comerica Bank
04.2020 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
Solar Dental And Orthodontics
10.2017 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Customer Service Representative
PLS Check Cashing
11.2016 - 09.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Applied Science -
Mountain View College
Dallas, TX07.2021
Skills
- Registration Process Management
- Benefits Knowledge
- Relationships and Rapport
- Patient Data Confidentiality
- Trained in [EPIC Software]
- Customer Service
- Insurance Verification
- Stress Management
- Multitasking
- Problem Solving
- Critical Thinking
- Bilingual in Spanish
Timeline
Patient Representative
Methodist Medical Center
04.2023 - Current
Customer Service Representative
Comerica Bank
04.2020 - 10.2022
Receptionist
Solar Dental And Orthodontics
10.2017 - 04.2020
Customer Service Representative
PLS Check Cashing
11.2016 - 09.2017
Associate of Applied Science -
Mountain View College
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