Tanya Hicks

• Strategic audit planning and management of all Sabre Account Security Audits
• Manage and drive zero past-due audit issues
• Provided monthly audit updates to Sabre's Chief Information Security Officer
• Manage various yearly audits – Sabre PCI audit, DXC SOC1 ISAE3402/SSAE16 SOX controls audit, Sabre ITGC/AS SOC and various ad hoc audits
• Liaison to client external audits on all audit and SOX matters
• Assist Account Security Officer with various items such as managing risk and controls process flows and narratives for key process areas
• Oversee quarterly user attestation/revalidation process
• Manage audit and compliance expectations and executive reporting

Navy YEOMAN and Military Police

Active Duty:

- 1988 to 1992 USS Holland, AS-32, Charleston, SC

- 2001 to 2002 Naval Air Station, Fallon NV

(Mobilization in support of Operation Noble Eagle)

Reserve Duty:

- 1992 to 2017 NRC Forest Park and NOSC (Naval Operational Support Center) Chicago Great Lakes, IL / Retired in 2017.

Navy YEOMAN:

• Maintained and processed member's service records and worked on various admin tasks.
• Assisted command Career Counselor and Command Master Chief with incoming/outgoing service members who were transitioning to new command or being discharged from Military.

Military Police:

• Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.

• Strategic audit planning and management
• Manage and drive zero past-due audit issues
• Provided quarterly updates to Schedule 13 Audit Committee on SOX and audit matters
• Manage yearly ISAE3402/SSAE16 SOX controls audit and various ad hoc audits
• Liaison to client external audits on all audit and SOX matters
• Provided departmental training on internal control and SOX topics
• Assist ASO with various items such as managing risk and controls process flows and narratives for key process areas
• Review testing plans for all internal and external audit SOX key controls
• Manage audit and compliance expectations and executive reporting
• Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals

• Responsible for all development and implementation including requirements gathering, process analysis, design, build, testing, and delivery of HP Service Manager tool
• Experience with API's using SCAuto
• Created a bridge between Service Center and Remedy
• Also created bridges using Connect-it, UNIX Scripts, and import/export utilities
• Assisted in migration from Service Manager Version 7 to 9
• Performed various enhancements to existing Change and Problem Management modules
• Responsible for overseeing monthly DB maintenance schedules were carried out to maintain system health and integrity and daily on-call support of Service Manager including system maintenance/backups, troubleshooting both system and application problems
• 24x7 on-call support.

• System Administrator responsible for assisting in development and implementation of the HP Service Center (formally Peregrine) tool
• Daily/On call support of Service Center including system maintenance/backups, troubleshooting both system and application problems, monitoring, system health checks and 24x7 on-call support
• Assisted in an internal HP Service Center Migration (from Tivoli to Service Center 6.1) including all data loads from a legacy system and international systems
• This also included designing Formats and all related tasks to create a working system to enable HP to track the sales and maintenance of Service Center authcodes
• Performed monthly DB maintenance to maintain system health
• Service Center Upgrade – designed and implemented several modules (problem and change management)
• Acted as key contact for helpdesk staff who used the Service Center tool to document and track incoming calls with system issues such as system degradation, locks, and various other system issues

• Monitor remote sales branches on communication in supply-chain issues between SAP and OPTUM
• Administer users on SAP and provide functional support for SAP S&D/MM/WM/FI modules
• Resolve network connectivity and configuration issues by dialing into IBM RS6000
• Assist in monitoring communication between SAP and MOVE over Tuxedo Channels
• Troubleshoot PC hardware and software issues and place service calls when needed
• Perform Basis security functions that include user authorizations, profiles, and user system access
• Assist users with PC or LAN related issues such as; Oracle and LAN password resets, restoring and ftp'g files, fixing computer viruses, and drive mapping

• Placed phone orders for external Grainger customers
• Maintained morning reports, inventory transaction logs, and daily cash deposits
• Initiated communication with high-dollar key account customers to inform them of current sales promotions and special sales events
• Created customer loyalty to earn repeat business
• Successfully drove add-on sales to increase annual profits at branch by 20%