Tanya Higley
Custar
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Goodwill Industries of Northwest Ohio
Bowling Green
07.2012 - 12.2025
- Managed daily store operations and ensured compliance with company policies.
- Recruited, trained and supervised new employees.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared staff work schedules and assigned team members to specific duties.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Fostered a positive work culture through team-building activities and recognition programs.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management, including receiving, stocking, and organizing merchandise.
Restaurant Hostess
Chili's Bar and Grill
Rossford
05.2011 - 08.2012
- Greeted guests warmly and ensured a positive first impression.
- Managed seating arrangements to optimize restaurant flow and efficiency.
- Maintained cleanliness of the hostess station and dining area at all times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Digital Operator
Century Marking
Bowling Green
11.2005 - 10.2010
- Operated digital printing machines efficiently to ensure quality output.
- Conducted routine maintenance on equipment to prevent malfunctions and delays.
- Assisted in training new employees on equipment operation and safety standards.
- Adjusted settings on various pieces of equipment as needed for each job run.
- Reviewed proofs before they were printed to ensure accuracy of colors and layout design elements.
- Monitored the quality of prints to ensure accuracy and consistency with project specifications.
Education
High School Diploma -
Sandusky High School
Sandusky, OH06-1995
Skills
- Inventory management
- Visual merchandising
- Cash reconciliation
- Staff scheduling
- Employee training
- Customer relationship management
- Conflict resolution
- Problem solving
- Effective communication
- Team leadership
- Recruitment and hiring
- Verbal and written communication
- Strategic thinker
- Policies and procedures
- Payroll management
- Friendly and positive
- Quality control
Certification
First Aid/CPR certified
Accomplishments
Dr Harold Lunde Award-For dedication and encouragement toward future growth of the organization- 2014
Affiliations
Mental Health First Aid Training
Other Skills/Qualifications
- Navigating a POS system
- Experience with programs such as SharePoint, Excel, Outlook, Microsoft 365 and Power Point
Timeline
Store Manager
Goodwill Industries of Northwest Ohio
07.2012 - 12.2025
Restaurant Hostess
Chili's Bar and Grill
05.2011 - 08.2012
Digital Operator
Century Marking
11.2005 - 10.2010
High School Diploma -
Sandusky High School