Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Tanya Holland

Gainesville

Summary

Dynamic and detail-oriented professional with an excellent work ethic, a positive demeanor, and extensive experience in customer service, manufacturing, and office administration. Proven ability to enhance patient care through effective communication, team collaboration, and meticulous data entry. Skilled in HIPAA compliance and adept at problem-solving, ensuring a positive experience for all clients while maintaining a professional demeanor.

Overview

28
28
years of professional experience

Work History

Receptionist, Lead

United Digestive
Gainesville
03.2025 - Current
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Mailed letters, sent faxes, and photocopied documents as needed.
  • Maintained a neat reception area.
  • I greeted patients, drivers, and provided them with assistance.
  • I performed clerical duties, such as filing documents, scanning documents, and copying documents when necessary.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Processed customer payments according to company policies and procedures.
  • Performed data entry tasks into computer systems accurately and promptly.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Monitored office supplies inventory
  • I updated the patient chart information to maintain accounts.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Fullfillment Associate

Amazon
Jefferson
10.2018 - Current
  • Unloaded incoming freight with a manual pallet jack or dock leveler.
  • Processed returns following established procedures and guidelines.
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
  • Inspected incoming materials for quality assurance purposes while working to solve problems.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Packed items according to customer's specifications and requirements.
  • Loaded items onto pallets or into containers for shipment.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
  • Operated warehouse equipment, including pallet jacks and forklifts, to move stock efficiently.
  • Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
  • Followed safety protocols to minimize risk of accidents in the warehouse environment.
  • Assisted in sorting incoming shipments, verifying products against purchase orders.
  • Loaded and unloaded delivery trucks, managing space effectively to maximize capacity.
  • Assisted in training new fulfillment associates, sharing best practices and tips.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Read orders to obtain item numbers and locate merchandise in bins if it is loose items or missing from packages.

Contracted Medical Assistant

Avery Partners, LLC
Roswell
02.2019 - 11.2019
  • Reviewed medical records to ensure accuracy and completeness of data elements for abstracting.
  • Followed up with clinicians or other staff members when additional information was needed to complete abstraction process.
  • Performed quality assurance reviews on abstracted charts for accuracy.
  • Identified discrepancies between the source documents and the coded data entries.
  • Collaborated with physicians, nurses and other healthcare professionals regarding documentation requirements for accurate code assignment.
  • Attended continuing education courses in order to stay current with changes in industry standards and regulations.
  • Collected demographic, clinical, financial and administrative information from patient records.
  • Participated in interdisciplinary meetings focusing on improving overall efficiency of chart abstraction processes.
  • Maintained a thorough knowledge of medical terminology and anatomy and physiology related to coding and abstracting.
  • Worked closely with other departments within the healthcare organization regarding any issues related to chart abstraction or coding accuracy.
  • Pulled patient records and transferred information to appropriate parties.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Safeguarded medical records to maintain patient confidentiality.
  • Set up patient charts and documented information in various company software.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Maintained positive working relationship with fellow staff and management.
  • Purged inactive files and destroyed obsolete files following procedures.

CMA/RMA/MA

Northeast Georgia Health Systems
Gainesville
08.2008 - 01.2019
  • Documented all activities accurately into electronic medical records system.
  • Maintained accurate patient records in accordance with HIPAA regulations.
  • Provided support in the development of treatment plans for patients under the direction of a physician.
  • Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
  • Answered phones promptly; responded professionally to inquiries from patients or family members.
  • Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
  • Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
  • Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
  • Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
  • Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
  • Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
  • Responded quickly to emergency situations according to established protocols.
  • Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
  • Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes. (Huddle boards daily.)
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. I was also over a 300+ patient assistance program that was solely for the indigent patients.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Incorporated outside records into charts and EHR.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments. I ordered stock for the front office on a monthly basis.
  • I maintained a provider's daily, weekly, and monthly volume log for the huddle board.
  • Assisted back to the office patient processes when needed to reduce office wait times.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Processed orders for medical supplies and lab equipment.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.

Material Handler

Makita USA
Buford
10.1997 - 02.2004
  • Verified accuracy of shipments against purchase orders and invoices.
  • Transported hazardous materials safely according to established protocols.
  • Collaborated with team members to meet daily production goals.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Inspected materials for any damages or defects upon receipt.
  • Adhered strictly to company policies concerning the use of protective gear while on duty.
  • Managed work area cleanliness by following company guidelines for organization.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Maintained accurate inventory records of all received items.
  • Assisted with physical inventories as needed by counting parts accurately and quickly.
  • Protected items by wrapping in cling film, padded moving blankets and tape.

Education

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH

Diploma - Medical Assisting

Lanier Technical College
Oakwood, GA
06-2006

Some College (No Degree) - MCIS

Norfolk State University
Norfolk, VA

Skills

  • Excellent customer service
  • Typing skills
  • HIPAA
  • Insurance verification
  • Payment collection
  • Pallet jack proficiency
  • Flexible schedule
  • Product sorting
  • Problem-solving
  • Labeling and wrapping
  • Friendly and courteous
  • Loading and unloading
  • Able to lift 50 or more pounds
  • Data entry
  • Time management
  • Problem solving
  • A team player
  • Statistical coding skills
  • Office administration
  • Calm demeanor
  • Experience in patient care
  • Meticulous and organized
  • Positive and professional
  • Excellent organizational skills
  • Multitasking and prioritization
  • Office equipment operations
  • PC proficient
  • Excellent verbal and written communication
  • Professional demeanor
  • Phone etiquette
  • Front desk operations
  • Multi-line telephone skills
  • Scheduling
  • Attention to detail
  • Team building
  • PPE policy adherence
  • Effective communication
  • Hand tool proficiency
  • OSHA
  • Material handling
  • Clean background check
  • Manufacturing
  • Heavy lifting
  • Positive attitude
  • Assembly and production
  • Safety compliance
  • Customer service
  • Barcode scanning
  • Pallet building
  • Punctual and reliable

Timeline

Receptionist, Lead

United Digestive
03.2025 - Current

Contracted Medical Assistant

Avery Partners, LLC
02.2019 - 11.2019

Fullfillment Associate

Amazon
10.2018 - Current

CMA/RMA/MA

Northeast Georgia Health Systems
08.2008 - 01.2019

Material Handler

Makita USA
10.1997 - 02.2004

Bachelor of Science - Human Resources Management

Southern New Hampshire University

Diploma - Medical Assisting

Lanier Technical College

Some College (No Degree) - MCIS

Norfolk State University

References

References available upon request.

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Tanya Holland