Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Hooper

Pasadena,MD

Summary

Highly experienced professional with years of Customer Service skills in the beauty industry and medical/ healthcare. Hardworking with exceptional judgment, analytical and observation skills seeking a position with career advancement opportunities. Process the ability to build strong customer relations with the competence to verbally communicate in a multitasking environment. Excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls, while handling in-person inquiries from clients and colleagues. Exceptional attentiveness skills and familiarity with office machines (e.g. fax, printer etc.) Motivated to maintain customer satisfaction, reliable and driven, with strong time management skills. facilities. Seeking to establish a responsible though challenging position with opportunities for growth and advancement that will strengthen and utilize my customer service skills.

Overview

21
21
years of professional experience

Work History

Insurance Verification Representative

Luminis Health Imaging
03.2024 - Current
  • Ensured accuracy of patient insurance information through comprehensive verification processes.
  • Collaborated with healthcare providers to resolve discrepancies in patient eligibility and coverage.
  • Streamlined insurance verification procedures, enhancing operational efficiency and reducing processing times.
  • Mentored junior staff on best practices for insurance verification and compliance standards.
  • Analyzed complex insurance policies to determine coverage levels and eligibility criteria for patients.
  • Achieved faster claim processing times through diligent follow-up on pending authorizations and referrals.
  • Enhanced customer satisfaction with prompt and accurate insurance verifications for medical services.
  • Streamlined internal communications between departments through effective use of email, phone calls, and in-person meetings to discuss insurance verification updates or concerns.
  • Contributed to office productivity by managing high volumes of inbound calls for insurance verifications.
  • Ensured regulatory compliance by maintaining confidentiality of sensitive patient information during the verification process.
  • Reduced claim denials by thoroughly reviewing patient eligibility and coverage details.
  • Prevented revenue loss by identifying potential coverage issues and informing appropriate parties in a timely manner.
  • Facilitated timely patient care by verifying insurance benefits prior to appointments.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.

Hairstylist/Owner

Pretty Patels Salon
05.2021 - 09.2025
  • Delivered customized haircuts and styling services tailored to client preferences.
  • Mentored junior stylists, enhancing their technical skills and customer service abilities.
  • Implemented new hair coloring techniques, improving service offerings and customer satisfaction.
  • Developed strong client relationships, resulting in a loyal customer base and repeat business.
  • Conducted consultations to determine client needs, ensuring personalized hair care solutions.
  • Managed inventory of hair products, optimizing stock levels for efficient salon operations.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
  • Used social media platforms to promote salon and services.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Developed and implemented operational strategies to enhance business efficiency.
  • Managed daily operations, ensuring compliance with industry standards and regulations.
  • Oversaw financial planning and budgeting processes to optimize profitability.
  • Cultivated strong relationships with suppliers and clients to drive business growth.
  • Streamlined inventory management systems, reducing waste and improving order accuracy.
  • Analyzed market trends to identify new opportunities for expansion and service enhancement.
  • Managed day-to-day business operations.
  • Led marketing initiatives that increased brand visibility and customer engagement.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Expanded business into new markets, cond
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Processed payments, entering sales in register for prompt customer service.
  • Counted and documented opening and closing cash amounts daily.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Answered phone calls and emails to schedule client appointments.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Implemented feedback system, leading to improved service quality and customer experience.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Distributed business cards outside of salon to generate new business.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Initiated referral program, significantly increasing new client acquisition.
  • Increased client base with innovative hairstyling techniques and trends.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.

Orthopedic Patient Care Coordinator

Anne Arundel Medical center/ Luminis Health
10.2020 - 03.2024
  • Welcome patients by greeting them in person or on the telephone
  • Verify patient information by interviewing patient, recording medical history and confirming purpose of visit
  • Prepare patients for the health care visit by directing and/or accompanying them to the examining rooms
  • Perform preliminary functions in the office such as faxing, coping, printing, And scanning paperwork
  • Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
  • Counsel patients by transmitting physician's orders and questions about surgery
  • Answer phone in a professional manner, voice mail and MyChart messages and route to providers as needed
  • Do insurance authorizations to get approval’s for CT scan and/ or MRI
  • Report to provider with all patient concern, questions and needs

Patient Care Tech II/ CNA

Anne Arundel medical center
01.2009 - 10.2020
  • Maintain a positive, empathetic and professional attitude toward patients at all times.
  • Respond promptly to patient inquiries.
  • Communicate with patients through various channels.
  • Acknowledge and resolve patients complaints.
  • Know companies products inside and out so that you can answer questions.
  • Process orders, forms, applications, and requests.
  • Keep records of patients interactions, transactions, comments and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Make beds, insert catheters, empty foleys, empty all drains post surgery
  • Perform phlebotomy as needed
  • Check to ensure all patients are safe every two hours
  • Check vitals signs and blood glucose levels as needed
  • Document all communication for the patient to the health care team in a timely manner
  • Greet and attend to patients in person and over the phone.
  • Professionally assist doctors, staff, visitors and patients.
  • Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs.
  • Answer all phone calls in a professional and courteous manner.
  • Perform all duties within HIPAA regulations.
  • Maintain confidentiality of all doctor, staff and patient information.
  • Schedule appointments between doctors and patients.
  • Liaise between medical departments with discretion and professionalism

Hair Stylist

Salon West
09.2006 - 10.2009
  • Delivered exceptional haircuts and styling services, enhancing client satisfaction and retention.
  • Mentored junior stylists, fostering skill development and promoting a collaborative work environment.
  • Developed customized haircare solutions based on client needs, ensuring optimal results and loyalty.
  • Implemented efficient scheduling practices, maximizing appointment availability and minimizing wait times.
  • Conducted thorough consultations to assess clients' preferences and recommend appropriate styles and treatments.
  • Maintained up-to-date knowledge of industry trends, incorporating innovative techniques into service offerings.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe working environment.
  • Cultivated strong client relationships through personalized service, leading to repeat business and referrals.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Distributed business cards outside of salon to generate new business.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Initiated referral program, significantly increasing new client acquisition.
  • Increased client base with innovative hairstyling techniques and trends.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.

Caregiving Manager

Sunrise Assistant, Living Facility
05.2005 - 10.2008
  • Managed daily operations to ensure high-quality caregiving services and client satisfaction.
  • Developed training programs for staff to enhance caregiving skills and improve service delivery.
  • Implemented quality assurance protocols to maintain compliance with health regulations and standards.
  • Coordinated schedules and assigned duties to optimize workforce efficiency and coverage.
  • Collaborated with healthcare professionals to create tailored care plans for diverse client needs.
  • Prevented and handled conflict by working with team towards solution.
  • Maintained accurate records of client information, ensuring confidentiality while allowing easy access for authorized personnel when needed.
  • Evaluated caregiver performance regularly, provided constructive feedback, and implemented necessary improvements to enhance service quality.
  • Reduced client complaints by addressing concerns promptly and implementing effective solutions.
  • Developed strong relationships with healthcare providers, enabling better coordination of services for clients in need of additional support.
  • Reported incidents and completed appropriate paperwork to document incidents.
  • Maintained safe and secure environment for staff, residents and guests by following established safety standards.
  • Ensured the quality of care provided by conducting regular site visits and reviewing caregiver reports.
  • Responded effectively to emergency situations, coordinating with caregivers and relevant agencies to ensure clients'' safety and wellbeing.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Assessed clients and developed plans to meet needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Communicated with patients, ensuring that medical information was kept private.

Hairstylist

Liu Liu Salon
04.2004 - 09.2006
  • Delivered personalized hair consultations to assess client needs and preferences.
  • Executed a variety of hairstyling techniques, including cutting, coloring, and styling.
  • Maintained high standards of cleanliness and organization in work area to enhance client experience.
  • Mentored junior stylists on advanced techniques and customer service best practices.
  • Developed and implemented efficient workflow processes to optimize salon operations.
  • Cultivated strong relationships with clients, resulting in repeat business and referrals.
  • Researched industry trends to provide clients with contemporary styles and products.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Implemented feedback system, leading to improved service quality and customer experience.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Distributed business cards outside of salon to generate new business.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Initiated referral program, significantly increasing new client acquisition.
  • Increased client base with innovative hairstyling techniques and trends.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.

Education

Cosmetology

Aspen Beauty Academy
Laurel, MD
05.2004

High school diploma -

Annapolis Senior High school
Annapolis, MD
06.2002

Skills

  • 100% on time record
  • Commitment to career
  • Efficiency
  • Exude Professionalism
  • Determination and Persistence
  • Positive attitude, and prompt followup
  • Business Knowledge
  • 45 WPM Interpersonal Skills
  • Demonstrates excellent interpersonal skills
  • Possess detailed knowledge of company goals, products, and services
  • Exhibit ability to think creatively and analytically
  • Demonstrate strong leadership skills
  • Capable of remaining patient and calm when dealing with frustrated customers or patients
  • Interpersonal Communication/Written and Verbal Communication
  • Time Management
  • Product Knowledge
  • Telephone Etiquettes
  • Vital signs and patient observation
  • Hipaa and patient privacy
  • Strong work ethic

Timeline

Insurance Verification Representative

Luminis Health Imaging
03.2024 - Current

Hairstylist/Owner

Pretty Patels Salon
05.2021 - 09.2025

Orthopedic Patient Care Coordinator

Anne Arundel Medical center/ Luminis Health
10.2020 - 03.2024

Patient Care Tech II/ CNA

Anne Arundel medical center
01.2009 - 10.2020

Hair Stylist

Salon West
09.2006 - 10.2009

Caregiving Manager

Sunrise Assistant, Living Facility
05.2005 - 10.2008

Hairstylist

Liu Liu Salon
04.2004 - 09.2006

Cosmetology

Aspen Beauty Academy

High school diploma -

Annapolis Senior High school

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Tanya Hooper