Tanya Hughes
Fairbanks,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent college student focused on Psychology and dedication to project completion and continual learning. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Student Services Technician
UAF Community & Technical College
Fairbanks, Alaska
10.2023 - Current
- Assisted students with registration processes including course selection and payment of tuition fees.
- Maintained accurate records in student databases for enrollment data, contact information, transcripts.
- Coordinated with academic advisors to ensure that students are meeting their educational goals.
- Processed requests for transcripts or diplomas in a timely manner.
- Participated in outreach activities aimed at increasing awareness of available services among potential applicants.
- Assessed needs of individual students through one-on-one meetings or surveys.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Provided technical support to students and staff regarding the use of computers, printers, software applications, and other technology.
- Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
- Processed customer payments accurately and timely according to company policies.
- Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
- Performed administrative tasks related to bookkeeping activities such as filing paperwork or updating databases.
- Drafted correspondence between vendors or customers relating to accounts receivable and payable matters.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Received and recorded cash, checks and transfers.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Responded promptly to emails from faculty members and students regarding scheduling conflicts or other issues.
- Streamlined communication channels between faculty members and students.
- Responsible for verifying the identity of test takers, providing instructions to students, and ensuring the security of exams.
- Monitored student behavior throughout exam sessions while enforcing testing protocols.
- Assisted with setting up computer labs prior to exam sessions and troubleshooting any hardware or software issues during the session.
- Maintained focused, inclusive and supportive learning environments.
Medical Receptionist
Fairbanks Community Mental Health Services
Fairbanks, AK
12.2019 - 12.2020
- Perform general reception duties while protecting patient confidentiality
- Create and update patient EMR's daily
- Confirm insurance eligibility prior to scheduling
- Coordinate patient care and follow-ups with therapists and psychiatrists
- Schedule appointments and set up virtual telehealth settings
- Verified compliance for verbal information requests, maintaining HIPAA standards
- Process and log patient payments
- Place reminders calls for past due accounts
- Coordinate records request with HIM department
- Complete training requirements
- Secure the office at closing, ensuring patient confidentiality.
Medical Receptionist
Orthopaedic Surgical Associates, LLC
Fairbanks, AK
07.2018 - 07.2019
- Performed general office and reception duties with warmth and discretion, while maintaining patient confidentiality
- Created and maintained patient EMR's while assuring patient confidentiality
- Confirmed insurance eligibility and benefits and conveyed to patient
- Coordinated patient care with insurance companies and other providers, with unfailing follow-up
- Verified and fulfilled medical record requests, maintaining HIPAA standards
- Processed and posted patient payments
- Invoiced accounts payable items
- Performed collections for past due accounts
- Compiled case files for depositions regarding controverted workman's compensation cases with meticulous care
- Assisted in the creation of a professional, harmonious environment
- Served as back up for Office Manager and Medical Assistant.
Administrative Assistant
Fairbanks North Star Borough
Fairbanks, AK
02.2012 - 01.2017
- Provided administrative support to the Borough Assembly, Citizens’ Budget Review Committee
- Planning Commission, Chena Riverfront Commission, Landscape Review Board, JLUS committees, and other boards, commissions, and committees; clerking public meetings, reading items into the official record, informing the commission on proper parliamentary procedure, recording meetings, preparing minutes, and maintaining official records of the proceedings
- Noticed, advertised, and clerked public meetings in accordance with the Open Public Meetings Act
- Primary contact for board members and commissioners
- Maintained calendars for all division staff and monitored workflow and deadlines to ensure conformance with Borough ordinances and state statutes
- Created brochures, calendars, and fliers; assisted with development and edit of PowerPoint presentations for training, meetings, and other presentations
- Created, formatted, and finalized memoranda, legal Ordinances, Resolutions, and Proclamations
- Edited staff reports, policies, regulations, agreements, and updated published Borough code (Titles 4, 15, 18 & 19)
- Prepared agendas and public meeting packets, and distributed
- Maintained the integrity of public files as Records Manager for Community Planning and Clerks departments
- Provided clerical support for special projects
- Tracked the status of variances, conditional use, rezones and other data
- Maintained division policy and procedure manuals, applications, and forms online
- Prepared new commissioner orientation, chair training, and general trainings
- Assisted with board reappointment process
- Coordinated with APOC to ensure the filing of financial disclosure documentation met necessary guidelines for public servants
- Prepared special publications; typed, printed, bound, and distributed large scale mailings
- Back up for department timekeeping, procurement, and Administrative Assistant I, and Administrative
- Assistant IV
- Prepared, cooked, and served meals for commissioners and staff at public meetings
- Served as limited Public Notary.
Temporary Administrative Assistant
Alaska Housing Finance Corporation
Fairbanks, AK
02.2011 - 01.2012
- Performed all general office reception duties with discretion, professionalism, and compassion
- Performed client intake; verified information and checked forms for completion
- Provided administrative support to Housing Specialists and Office Manager
- Performed data entry and file preparation
- Dispatched and tracked maintenance repair calls
- Received rents and prepared deposits
- Prepared residential packets
- Provided clerical support for special projects
- Facilitated statewide software conversion
- Acted as a liaison between occupied rental unit owners and corporate during the software transition
- Served as back up for Housing Specialist I.
Construction & Subcontractor Coordinator
Interior Weatherization
Fairbanks, AK
05.2008 - 12.2009
Chena
- Began as a client intake specialist performing general office reception duties; process incoming and outgoing mail, creating informational flyers, primary point of contact for clients, answering questions from the public on the grant programs available, reviewing applications for completeness, and updating
- Alaska Housing Finance Corporation DOS client database
- Promoted to the construction and subcontractor office coordinator position within three months
- Primary contact in the office for clients being serviced, private subcontractors, and in house crews
- Tracked progress of subcontractors and in house crews for hundreds of projects annually
- Scheduled weatherization crews, and their call backs, ensuring that clients and crewmembers had all essential information
- Performed file audit for grant compliance
- Scheduled final inspections.
Bookkeeper/Administrative Assistant
Senek Management
Fairbanks, AK
04.2002 - 09.2004
- Provided all administrative support for owner/broker
- Received and posted rents
- Prepared daily deposits
- Processed accounts payable for individual owner's and properties and mailed monthly net profit with full accounting
- Prepared annual profit/loss report for property owners
- Managed condominium accounting, billing, and annual budget projections
- Dispatched maintenance calls
- Accompanied owner for FED cases
- Served as backup for reception.
Education
Bachelor of Science - Psychology
University of Alaska Fairbanks
Fairbanks, AK12-2024
AA - Liberal Arts And General Studies
University of Alaska Fairbanks
Fairbanks, AK12.2022
Skills
- UAF Banner program
- Dynamic Customer Service
- Proficient with computer programs; Google Suite, Microsoft Office Suite, QuickBooks, Cerner, and Advanced MD
- Meeting Planning
- Workflow Optimization
- Research
- Database Management
- Travel Coordination
- Calendar Management
- Presentation Design
- Bookkeeping - AP/AR
- Appointment Scheduling
- Office Administration
- Clerical Support
- Digital Archiving
- Meticulous Attention to Detail
- Scheduling and Calendar Management
- Database Administration
- Office Equipment Maintenance
- Tech-Savvy
- Multi-Line Phone Proficiency
- Event Coordination
- Account Balancing Reconciliation
- Student Counseling
- Policy Interpretation
- Records Management
- Relationship Building
Affiliations
- Member, UAF Alumni
- Member, AAPC
- Member, Psi Chi Honor Society
- Member, American Society of Administrative Professionals
Certification
- Crisis Prevention Training (CPI) - 2020
- HIPPA Training - 2019
- BLS/CPR/AED/First Aid, American Red Cross - 2018
- Communication & Time Management Training - Pryor Learning - 2016
- Microsoft Access, North Star Computing - 2008
References
References available upon request.
Timeline
Student Services Technician
UAF Community & Technical College
10.2023 - Current
Medical Receptionist
Fairbanks Community Mental Health Services
12.2019 - 12.2020
Medical Receptionist
Orthopaedic Surgical Associates, LLC
07.2018 - 07.2019
Administrative Assistant
Fairbanks North Star Borough
02.2012 - 01.2017
Temporary Administrative Assistant
Alaska Housing Finance Corporation
02.2011 - 01.2012
Construction & Subcontractor Coordinator
Interior Weatherization
05.2008 - 12.2009
Bookkeeper/Administrative Assistant
Senek Management
04.2002 - 09.2004
Bachelor of Science - Psychology
University of Alaska Fairbanks
AA - Liberal Arts And General Studies
University of Alaska Fairbanks
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