TANYA HUMPHREY
United Healthcare
Homestead,FL
Work Preference
Location Preference
RemoteHybrid
Location:
Homestead, FL, USMiami, FL
Open to relocation:
Yes
Minimum Desired Compensation
$20/hr
13
Years of experience
12
years of post-secondary education
Certified Peer Recovery Specialist with over 10 years of experience supporting individuals within forensic, community, and statewide systems of care. Proven leader in recovery-oriented practices, quality improvement, and trauma-informed peer support, skilled in facilitating WRAP (Wellness Recovery Action Plan) and peer certification training in English and Spanish. Recognized for enhancing recovery pathways, expanding access to harm-reduction services, and empowering individuals to define and achieve unique recovery goals. Expertise in fostering community relations, driving impactful initiatives, and employing adaptive problem-solving strategies ensures a results-driven approach to public outreach and event coordination.
Work History
Forensic Peer Support Specialist
3 Years 5 Months- Duties: Recruited as the 1st Forensic Peer Specialist for all UHC. Same duties as when I was employed with Optum the 1st time (2016-2017) and CHI, with an additional focus on providing support for justice-involved individuals. In addition to my Forensic duties, I participate in interviews of potential new UHC employees (peer specialists), audited client records of fellow employees to assure proper protocols are observed. Coordinated new employee onboarding, facilitating systems training, shadowing of calls, and providing technical support. Presently, I am one of two Team Leads assisting our supervisor with mentorship for a group of 16 employees. I assisted the RQIS and trained peer specialists in preparation for state certification. I also facilitate Seeking Safety support groups in the community twice monthly.
- Reason for leaving: Laid off.
- Facilitated peer support groups, enhancing participants' coping strategies and social skills.
- Assisted clients in navigating healthcare systems, improving access to necessary resources.
- Developed personalized recovery plans, fostering individual growth and self-management skills.
Recovery Oriented Quality Improvement Specialist
5 Years 7 Months- Duties: In this role, I focused on strengthening recovery-oriented systems of care through ongoing quality assurance, policy review, and improvement efforts. Expanded access to MAT, naloxone distribution, and coordinated services through collaboration with Recovery-Oriented Organizations (RCOs), hospitals, MAT providers, and jail bridge programs. I supported peers through the certification and exemption process, and assisted in building stronger linkages for individuals transitioning from jails, hospitals, and treatment centers. Trained and supported supervisors of peer specialists to enhance program effectiveness. I participated in Crisis Intervention Training (CIT) for law enforcement and recovery-oriented practice training for case managers and Adult Living Facility (ALF) staff. In addition, I facilitated WRAP Seminars I–III and Peer Specialist trainings in English and Spanish, both in person and virtually. Adapted in-person training curriculum for Zoom, updating materials, creating pre-course assignments, and incorporating participant feedback to optimize learning experience during COVID-19.
- Conducted quality assessments to identify areas for improvement within child welfare programs.
- Collaborated with stakeholders to develop and implement quality improvement initiatives.
- Analyzed data trends to support evidence-based decision-making in program evaluation.
Certified Peer Specialist
1 Year 2 Months- Duties: In this role, I provided support both in person and by phone throughout the state of Florida. I facilitated Seeking Safety groups in the community, joined medical rounds with doctors, nurses, case managers, and social workers, and visited members in their homes, ALFs, behavioral health units, and hospitals. I supported clients in communicating with their healthcare teams. Provided interpretation (Spanish to English) for staff and clients, engaged in community meetings and planning committees, and guided family members in strengthening relationships. Assisted clients with college enrollment and resource linkage, and encouraged participation in community activities and hobbies to foster personal fulfillment.
- Provided support to individuals in recovery, fostering empowerment and personal growth.
- Facilitated peer-led support groups, enhancing community engagement and shared experiences.
- Collaborated with healthcare teams to develop tailored recovery plans for clients.
Certified Peer Specialist
2 Years 5 Months- Duties: In this role, I advocated for clients and guided them in using incidental funds for medication management. I facilitated peer support groups, conducted community outreach, and interviewed potential clients for the TANF program (financial aid). Provided appointment reminders, facilitated communication with healthcare teams, and supported clients in managing mental health challenges. Assisted individuals in securing housing in homeless shelters, provided English/Spanish interpretation, and counseled clients on job preparation and searches. Taught clients to navigate the internet and use cell phones and tablets, transported clients to shelters, and conducted home visits. In addition, I served as one of 12 facilitators for the Non-Abusive Physical & Psychological Intervention (NAPPI) annual trainings, helping to train more than 800 employees.
- Facilitated peer support sessions to enhance recovery strategies and promote mental wellness.
- Collaborated with multidisciplinary teams to develop personalized care plans for individuals in recovery.
- Provided guidance and resources to clients, fostering independence and self-advocacy skills.
Education
Certified Peer Recovery Specialist (CRPS)
Associate Science Degree - Translation/Interpretation (English/Spanish)
Skills
Near native fluency Spanish as 2nd language
Peer support & Recovery coaching
Trauma-Informed Care
Quality Assurance & Policy Review
Training & Facilitation (In-Person & Virtual by Zoom and Teams)
Harm Reduction & Medication-Assisted Treatment (MAT) Support
Crisis Intervention & De-escalation
Strengthening community linkages for individuals transitioning from jails
hospitals
and treatment centers
Scheduling appointments
Records management
Expense reporting
PC proficient
Calm demeanor
Positive and professional
Team collaboration
Timeline
Forensic Peer Support Specialist
United Healthcare
02.2023 - 07.2026Read More
Recovery Oriented Quality Improvement Specialist
Dept of Children and Families
07.2017 - 02.2023Read More
Certified Peer Specialist
Optum
05.2016 - 07.2017Read More
Florida Certification Board
Certified Peer Recovery Specialist (CRPS)
03.2015 - 06.2027Read More
Certified Peer Specialist
Community Health of South Florida, INC
11.2013 - 04.2016Read More
Miami Dade College
Associate Science Degree from Translation/Interpretation (English/Spanish)
Read More