Tanya Hunkin-Mara

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction efficiently and effectively
• Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
• Managed calls and emails
• Assisted with Dental Treatment Plan and steps while working closely with Clinical professionals
• Educating customers on benefits and coverage

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized property environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.

Built strong customer relationships through friendly and professional customer service reservations/payments

• Collaborated with other departments to resolve escalated customer inquiries efficiently

Resolved customer complaints quickly and effectively while maintaining a high level of professionalism

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed day-to-day business operations.
• Managed financial aspects of the business, including budgeting, financial reporting, and contract preparations
• Booking vacations and entertainment for customers
• Educated customers on their membership, benefits and coverages

• Collections, payments, payment arrangements
• Booking reservations
• Building positive relationships between owners and company
• Assisting owners/customers with travel accommodations
• Booking flights, rental cars, hotel accommodations
• Assisting with purchase of travel insurance
• Membership payments
• Collections of payments