Tanya Hunkin-Mara
1486 Westbury Way Apt. A Lehi, Utah 84043,USA
Summary
Customer Support and Technical Service professional with 8+ years of experience delivering high-quality client support in fast-paced environments. Proven track record achieving 98% customer satisfaction while resolving complex technical issues and improving operational efficiency. Skilled in CRM systems, escalation management, staff training, and cross-functional collaboration. Recognized for strengthening customer relationships, reducing downtime, and mentoring teams to deliver exceptional service.
Overview
6
6
years of professional experience
Work History
Technical Support
Velocity Management
Holland, OH
11.2024 - 07.2025
- Rendered remote technical support to internal teams and end users, safeguarding operational integrity.
Addressed system and workflow challenges to uphold continuity in services.
Teamed with IT specialists to expedite resolution of priority issues.
Facilitated training for users on software applications and troubleshooting strategies.
Enhanced technical response times through meticulous maintenance of support documentation.
Byte Support Specialist
Dentsply Sirona
Lehi, Utah
08.2022 - 08.2024
- Delivered technical support to customers and internal teams while maintaining 98% customer satisfaction scores
• Reduced software downtime and improved workflow efficiency by 14.7% through proactive troubleshooting and user training
• Managed high-volume inbound and outbound support requests, ensuring rapid resolution of technical issues
• Trained staff on new systems and tools, improving adoption rates and team collaboration
• Partnered with IT teams to prioritize escalations and resolve critical system issues quickly
• Analyzed support trends and recommended improvements that increased positive customer feedback
Assistant Manager
Advanced Management Group Nevada LLC
Las Vegas, NV
02.2019 - 07.2022
- Supervised and coached a team of 15 staff members, improving team performance and morale
• Implemented operational improvements that enhanced guest satisfaction and service efficiency
• Reduced employee turnover through improved training and team leadership
• Executed cost-saving operational strategies while maintaining high service standards
• Managed guest escalations and ensured prompt resolution of service issues
Education
Associates of Arts - Customer Service
Long Beach City College
Long Beach, CA08-1999
High School Diploma -
Narbonne High School
Torrance, CA06-1992
Skills
Customer Support & Success
Technical Troubleshooting
CRM Systems (Salesforce / Zendesk / similar)
Client Relationship Management
Issue Escalation Management
Customer Retention Strategies
Leadership & Operations
Team Coaching & Training
Process Improvement
High-Volume Call Management
Cross-Team Collaboration
Administrative & Support
Calendar Management
Contract & Membership Services
Attention to Detail
Virtual Support Platforms
Timeline
Technical Support
Velocity Management
11.2024 - 07.2025
Byte Support Specialist
Dentsply Sirona
08.2022 - 08.2024
Assistant Manager
Advanced Management Group Nevada LLC
02.2019 - 07.2022
Associates of Arts - Customer Service
Long Beach City College
High School Diploma -
Narbonne High School
Languages
English, Fluent
Technology & Systems
- CRM Systems (Salesforce, Zendesk, or similar)
Remote Support Tools
Ticketing Systems
Microsoft Office Suite
Customer Support Platforms
Technical Troubleshooting Systems
Key Achievements
- Maintained 98% customer satisfaction rating at Dentsply Sirona
• Improved operational productivity by 14.7% through technical troubleshooting and user training
• Successfully led and coached a 15-person team in hospitality operations
• Recognized for delivering empathetic, high-quality customer service in high-volume environments